THE HAYFIELD SCHOOL SURVEY

Here at The Hayfield School we want to make sure we are serving you the food you want to enjoy. We are passionate about the quality of the food & service we provide and your views are really important to us.

As part of our ongoing commitment to customer service, we would like to take five minutes of your time to obtain valuable feedback on the services provided by our catering team. We thank you in advance for your time.

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* 1. Are you a student or a member of staff?

Student

Member of staff

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* 2. If you are a student, which year group are you in?

Year 7

Year 8

Year 9

Year 10

Year 11

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* 3. What are your dietary requirements?

Meat Eater

Fish Eater

Vegetarian

Vegan

Religious - please specify below

Allergen specific - please specify below

Comments

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* 4. If you do not use any service please tell us what you do for break and lunch?

Packed lunch

Food from Supermarket

Food from Shop/Convenience store

Fast food

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* 5. If you do not use the school catering service please tell us why not ? Tick as many as you like

Expensive

I don’t like the food

Not enough choice

I don’t have time at lunch (clubs)

Speed of service / queuing

Personal diet

The staff are not very friendly

Because my friends don’t use the service either

General comments

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* 6. How would you rate your dining experience? 1 Poor...5 Excellent

	1	2	3	4	5
Food Quality	Food Quality 1	Food Quality 2	Food Quality 3	Food Quality 4	Food Quality 5
Variety of food	Variety of food 1	Variety of food 2	Variety of food 3	Variety of food 4	Variety of food 5
Display of food	Display of food 1	Display of food 2	Display of food 3	Display of food 4	Display of food 5
I can't get the food I like	I can't get the food I like 1	I can't get the food I like 2	I can't get the food I like 3	I can't get the food I like 4	I can't get the food I like 5
Availability of food	Availability of food 1	Availability of food 2	Availability of food 3	Availability of food 4	Availability of food 5
Value for money	Value for money 1	Value for money 2	Value for money 3	Value for money 4	Value for money 5
Speed of service	Speed of service 1	Speed of service 2	Speed of service 3	Speed of service 4	Speed of service 5
Friendliness of the catering team	Friendliness of the catering team 1	Friendliness of the catering team 2	Friendliness of the catering team 3	Friendliness of the catering team 4	Friendliness of the catering team 5
Seating area	Seating area 1	Seating area 2	Seating area 3	Seating area 4	Seating area 5
Cleanliness	Cleanliness 1	Cleanliness 2	Cleanliness 3	Cleanliness 4	Cleanliness 5
Environment	Environment 1	Environment 2	Environment 3	Environment 4	Environment 5

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* 7. What items do you buy most frequently? Tick as many as you like

Hot main meals

Grab & Go products

Hot convenience items (pizza, panini, tubs to go)

Cold convenience items (sandwiches, salads)

Hot puddings

Cold puddings

Hot drinks

Cold drinks

Cakes and Traybakes

Street food

Plant based food

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* 8. How do you want us to communicate catering information to you? Tick as many as you like.

Twitter

School Website

Facebook

Newsletter

Instagram

Other - Please state

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* 9. What would you like to be more available? Please tick as many as you like

Handheld hot snacks

More plant-based options

Handheld cold snacks

Hot Meals

More salads

Street food

More special days

Spicy foods

Breakfast items

Other (please specify)

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* 10. What high street brands are your favourite? Please rate the following 1 Poor...5 Excellent

	1	2	3	4	5
Subway	Subway 1	Subway 2	Subway 3	Subway 4	Subway 5
Nando's	Nando's 1	Nando's 2	Nando's 3	Nando's 4	Nando's 5
KFC	KFC 1	KFC 2	KFC 3	KFC 4	KFC 5
McDonalds	McDonalds 1	McDonalds 2	McDonalds 3	McDonalds 4	McDonalds 5
Greggs	Greggs 1	Greggs 2	Greggs 3	Greggs 4	Greggs 5
Costa Coffee	Costa Coffee 1	Costa Coffee 2	Costa Coffee 3	Costa Coffee 4	Costa Coffee 5
Starbucks	Starbucks 1	Starbucks 2	Starbucks 3	Starbucks 4	Starbucks 5
Pizza Express	Pizza Express 1	Pizza Express 2	Pizza Express 3	Pizza Express 4	Pizza Express 5
Bella Italia	Bella Italia 1	Bella Italia 2	Bella Italia 3	Bella Italia 4	Bella Italia 5
Wagamama	Wagamama 1	Wagamama 2	Wagamama 3	Wagamama 4	Wagamama 5
Chiquito's	Chiquito's 1	Chiquito's 2	Chiquito's 3	Chiquito's 4	Chiquito's 5
Pret a Manger	Pret a Manger 1	Pret a Manger 2	Pret a Manger 3	Pret a Manger 4	Pret a Manger 5

Other (please specify)

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* 11. What is your favourite style of street food? Please rate - 1 Worst...5 Best

	1	2	3	4	5
Indian	Indian 1	Indian 2	Indian 3	Indian 4	Indian 5
Chinese	Chinese 1	Chinese 2	Chinese 3	Chinese 4	Chinese 5
Mexican	Mexican 1	Mexican 2	Mexican 3	Mexican 4	Mexican 5
British	British 1	British 2	British 3	British 4	British 5
Caribbean	Caribbean 1	Caribbean 2	Caribbean 3	Caribbean 4	Caribbean 5
Italian	Italian 1	Italian 2	Italian 3	Italian 4	Italian 5
Thai	Thai 1	Thai 2	Thai 3	Thai 4	Thai 5
Greek	Greek 1	Greek 2	Greek 3	Greek 4	Greek 5
Japanese	Japanese 1	Japanese 2	Japanese 3	Japanese 4	Japanese 5
French	French 1	French 2	French 3	French 4	French 5
USA	USA 1	USA 2	USA 3	USA 4	USA 5
Spanish	Spanish 1	Spanish 2	Spanish 3	Spanish 4	Spanish 5
South American	South American 1	South American 2	South American 3	South American 4	South American 5
Middle East	Middle East 1	Middle East 2	Middle East 3	Middle East 4	Middle East 5
Other	Other 1	Other 2	Other 3	Other 4	Other 5

Other (please specify)

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* 12. On a scale of 1 - 5, how important is the environment & sustainability to you? 1 is not important to 5 being important

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* 13. As an ethical company, the environment is very important to us. Do you have any recommendations which would help us improve our contribution to making the world a better place? Please comment below

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* 14. You have a Magic Wand to change and improve one thing, what would that be?

“Thank you for your time and participation and we look forward to collating your responses, making improvements to the catering service and giving you the food and service you really want.”