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To all those in the Wyre Council licensing area who consider they need extra assistance or an adapted vehicle to allow them to travel
 
Who we are
 
Independent consultancy LVSA, has been asked to carry out this engagement with you on behalf of the licensing authority at Wyre council. A summary of the results will be provided to the Council, but your personal details will not be included.
 
The Background
 
Wyre Council is carrying out a review of the current supply and demand for wheelchair accessible vehicles (WAV) and other adaptations or assistance that users may need across the hackney carriage and private hire trades in the Wyre council area.
 
A wheelchair accessible vehicle (WAV) is a vehicle that's been converted by mobility experts to allow a disabled passenger to travel in their wheelchair.
 
Your views and experiences
 
We want to hear your views and experiences of the licensed service (hackney carriage [hcv] and private hire vehicles) in this area. Your responses will be thoroughly considered against existing hackney carriage and private hire licensing policy of Wyre council. Where necessary, the licensing authority will seek to use your feedback to strengthen the policy so that it may more effectively covers the requirements of people with disabilities.
 
If you are unable to complete the survey by yourself, you are welcome to ask someone else to complete it on your behalf. We are particularly keen to hear from parents and carers of children and young people with additional needs (this includes parents of children that are captured by the school transport framework).  
 
A person is considered disabled under the Equality Act 2010 if they have a physical or mental impairment that has a substantial and long-term negative effect on their ability to undertake normal daily activities, including using licensed vehicles. However, we also want to hear from people who do not fit this definition, but nevertheless face physical challenges when accessing transport that mean they require extra assistance or adaptations. 
 
The survey should take around five to ten minutes to complete and can be submitted anonymously.
 
Please feel free to add further information you believe to be relevant. To confirm, your responses will be summarised and included in our report and will not identify any individual. If you write or call on behalf of more than one person, please let us know how many people you are representing. The consultation closing date is 5pm Monday 19th August 2022. Thank you in advance for taking part.
Section one – about you

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* Q1 To help us understand better how our policies can improve the taxi service delivered to you please identify your condition, disability or disabilities. Please select all that apply.

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* Q2 Does your disability or mobility issue require you to use any of the following? Please select all that apply.

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* Q3    When you travel by taxi, which of these statements best describe what you would need? Please select all that apply.

Section two – Hackney carriages
In this section, we want to know about your experience of using hackney carriages. These are taxis that can park on a rank in a town centre and be hailed as they are driving along. (Section three relates to pre-bookable minicabs or Private Hire Vehicles). Sometimes when you book through an operator a hackney carriage may be used.

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* Q4 Which of the following best describes you with respect to your use of hcv's

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* Q5 How do hcv drivers meet your current needs? Please identify which if any of the following statements you agree with:

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* Q6 What is your view on the balance between the availability for Wheelchair Accessible Vehicle(WAV) hackney carriages in the Wyre Council area and the demand for them?

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* Q7 If you are unable to find a suitable hackney carriage when you need one, what do you do? Please select all that apply.

Section three – Private hire vehicles

In this section, we want to know about your experience of using private hire vehicles. These are booked in advance, through an operator.

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* Q8 Which of the following best describes you with respect to your use of private hire vehicles (minicabs)

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* Q9 How do private hire drivers meet your current needs? Please identify which if any of the following statements you agree with:

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* Q10 What is your view on the balance between the availability for WAV private hire vehicles in the Wyre Council area and the demand for them?

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* Q11 The ability to book private hire vehicles through an operator is an integral part of local transport provision. We are interested to know if operators are currently meeting your needs? Please select as many of the following statements that represent your views

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* Q12 If you are unable to book a suitable private hire vehicle when you need one, what do you do? Please select all that apply.

Section four: your overall experience

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* Q13 Do any of the following statements apply to you?

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* Q14 What changes do you think might improve the situation in the Wyre Council area for passengers with disabilities or other additional needs?

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* Q15 Please sum up your experience of using taxis in the Wyre Council area?

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* Q16 Please tell us about any positive experiences you have had in using taxis in other places that you think could provide useful lessons for Wyre Council to learn from.

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* Q17 Which part of Wyre do you live in?

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* Q18 If this survey has been filled in by someone else on your behalf, please state what their relationship is to you

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* Q19 To ensure we are aware of the spread of ages covered by these responses, please provide your age group

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* Please feel free to add any further questions or comments.

Thank you for your response
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