Patient Satisfaction Survey 2019

Question Title

* 1. For the appointment you are attending today, did you get this appointment within the timeframe you wanted?

Yes; the timeframe I wanted

No; I had to wait 1-3 days longer

No; I had to wait 4 – 7 days longer

No; I had to wait 8 or more days longer

Can’t remember

Question Title

* 2. How do you usually book your appointments?

In person

On the telephone

Online

Comments

Question Title

* 3. How do you currently request your prescriptions?

In person

Via the pharmacy

Online

Comments

Question Title

* 4. Would you use the online system for booking appointments and/or requesting prescriptions, if we provided a little help to familiarise you with the process?

Yes

Comments

Question Title

* 5. How would you rate your ability to get through to the practice on the telephone?

Poor

Fair

Good

Very Good

Excellent

Comments

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* 6. How would you rate our practice overall?

Poor

Fair

Good

Very Good

Excellent

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* 7. Do you have any comments/suggestions for improvements to our surgery or any of the services we provide?

Question Title

* 8. Have you heard of Care Navigation?

Yes

If yes, what do you understand it to be?

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* 9. Would you be interested in joining either the PPG to attend meetings, or our online panel?

Attend Meetings

Online Panel

No thank you

Email address for contact if interested

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* 10. Would you prefer to see the same GP for continuity or would you prefer a quicker appointment with any GP?

Same GP for continuity

Quicker appointment with any GP

Comments

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* 11. What is your gender?

Male

Female

Transgender

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* 12. What is your age group

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85 and over