The purpose of this survey is to capture your experience of using the Ask Our Nurses service. This enables us to evaluate the following:

- How well the Ask Our Nurses service is at meeting the needs of our users
- How well the Ask Our Nurses service is at providing information and support
- How timely and accessible the Ask Our Nurses service is to our users
- To measure the difference the Ask Our Nurses service makes to our users 
- To understand what improvements that can be made to the Ask Our Nurses service
From time to time we may also wish to publish internally or externally quotes made during the course of the evaluation process, particularly where the quote illustrates the impact of the service or provides evidence for the achievement of the intended outcomes. If any quotes include personally identifiable information, we would remove these before using it.

How will we protect your data and what will we do with it?
Your responses will be treated in the strictest confidence, and will be processed only for the purposes stated above. All responses will be aggregated and anonymised prior to inclusion in reports or publication. The data collected here will be processed by the Evidence and Impact Manager on behalf of Breast Cancer Care in accordance with the Data Protection Act 1998.

Your data will be processed lawfully for the purpose of service evaluation, improvement and reporting, and stored securely. Data and quotes could be used in a range of ways including research, monitoring and evaluation purposes, reports, presentations, and the promotion of the service or the organisation. It will be held for as long as necessary to fulfil the purpose for which it was given.

This questionnaire will take about 5-10 minutes to complete. We are grateful for your time and opinions. Your responses help us to ensure we can deliver the best service we can.

Many thanks from the Helpline and Ask Our Nurses team.

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* 1. Have you used the Ask Our Nurses service within the last month?

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* 2. By which route did you find the Ask Our Nurses service?

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* 3. Please tell us why you used this service, please tick all that apply

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* 4. What made you choose to contact Breast Cancer Care? Please tick all that apply

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* 5. What was your experience of using the Ask Our Nurses service? (Please think back to the last time you used the service if you have used it more than once)

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* 6. I feel that my needs were met as a result of using the Ask Our Nurses service

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* 7. I felt as though the Ask Our Nurses service provided a safe space to talk about/raise my issues/concerns

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* 8. I felt I was able to email the Ask Our Nurses service as many times as I wanted until I was satisfied I had the information I needed

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* 9. I felt more informed as a result of using the Ask Our Nurses service

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* 10. I feel more reassured as a result of using the Ask Our Nurses service

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* 11. I felt less anxious as a result of using the Ask Our Nurses service

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* 12. I felt satisfied with my interaction with the Ask Our Nurses service

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* 13. I would recommend the Ask Our Nurses service to others

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* 14. What has been the impact of using the Ask Our Nurses service? Please tick all that apply

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* 15. I have used another Breast Cancer Care service as a result of using the Ask Our Nurses service

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* 16. Which service did you use/find out more about/sign up for? Please tick all that apply


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* 17. Do you have any comments you would like to share with us about the Ask Our Nurses service?

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* 18. Thank you for taking the time to complete this survey. This will help Breast Cancer Care to measure the impact of the Helpline and be able to demonstrate the difference we make to people with breast cancer. 

If you have any questions or comments, please contact Jenny, Evidence and Impact Manager at Jennifer.Finnegan-John@breastcancercare.org.uk 

Would you be interested in being a case study as part of the evaluation of our Ask Our Nurses service? It would involve a short interview over the phone.

Please add your details below and we will contact you in the coming months.

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