2019 ISPAs - Best Consumer ISP Written Entry Form |
Best Consumer ISP Award
For providers offering residential superfast broadband services (30Mbps or above)
Entry criteria:
Entrants must be an ISP offering broadband connections of 30 Mbps or above to residential consumers.
Judging process
The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.
Broadband entrants are required to undergo a period of technical testing from 1st February 2019 to 31st March 2019. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.
Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists. The deadline for submission is 29th March 2019.
Judging criteria
· Price and value for money
· Geographical availability
· Broadband speeds – both upload and download
· Fibre availability (eg: FTTC, FTTP)
· Investment and innovation in networks and technology
· Range of packages and contracts available
· Communication with customers
· Value added services (eg: quad play, cyber security, parental control filters)
· End user equipment provided
· IPv6 capability
· Innovation in the past 12 months
· Growth in customer numbers / fall in customer churn
Entry criteria:
Entrants must be an ISP offering broadband connections of 30 Mbps or above to residential consumers.
Judging process
The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.
Broadband entrants are required to undergo a period of technical testing from 1st February 2019 to 31st March 2019. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.
Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists. The deadline for submission is 29th March 2019.
Judging criteria
· Price and value for money
· Geographical availability
· Broadband speeds – both upload and download
· Fibre availability (eg: FTTC, FTTP)
· Investment and innovation in networks and technology
· Range of packages and contracts available
· Communication with customers
· Value added services (eg: quad play, cyber security, parental control filters)
· End user equipment provided
· IPv6 capability
· Innovation in the past 12 months
· Growth in customer numbers / fall in customer churn