First Contact Survey Question Title * 1. How likely is it that you would recommend Oakwood homes to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. How did you first hear about Oakwood homes? Websites Websites Previous Client Previous Client Local Boards Local Boards Recommendation Recommendation High Street Branches High Street Branches Social Media Social Media Question Title * 3. Which of the following impressed you the most about our representative? Knowledgeable Knowledgeable Professional Professional Helpful Helpful Enthusiastic Enthusiastic Question Title * 4. Which of the following additional services were offered to you? Mortgage Services Mortgage Services Conveyancing Services Conveyancing Services Lettings Services Lettings Services Free Valuation Free Valuation Property Management Services Property Management Services Commercial Property Commercial Property Land & New Homes Land & New Homes None None Question Title * 5. Were you satisfied with the way your enquiry was managed? Yes No, please tell us why Question Title * 6. In your opinion, which member of staff excelled during your contact with us? Adam Alex Amy Anita Craig Darren Ethan Hayley Jordan Kate Kathy Leonie Lorraine Maddie Marilyn Matt Nadina Robert Steve Tim Tim Question Title * 7. To be entered into our FREE monthly prize draw for a luxury hamper, please provide us with your contact details. The winner agrees to their image being used in marketing material. Name Email Address Phone Number Thank you for taking the time to complete our questionnaire. Your opinion is important to us and will help to further improve the service we provide. As a thank you, your name will now be entered into our FREE monthly prize draw for a luxury hamper with the winner being personally notified each month. The winner agrees to their image being used in Oakwood homes marketing material. Done
