Welcome to the 2020 Digitl eCommerce survey

The aim of this survey to better understand how UK retailers and sellers have used eCommerce to weather the pandemic and how their use of it may change as things begin to get back to normal. The survey is quick and an easy to complete via the link below. It is totally confidential and only generalised results collated from all participants contributions will be used in any external communications.

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* 1. What sector do you work in?

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* 2. Have you increased your use of eCommerce since the start of the pandemic?

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* 3. Do you use marketplaces to facilitate your online sales?

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* 4. If yes, which of these do you use?

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* 5. If no, would you consider using them?

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* 6. If yes, how effective are they:

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* 7. How much of your sales are now online?

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* 8. Are you expecting that to grow in 2021?

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* 9. If yes, by much how?

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* 10. Are you expecting to invest in your eCommerce capabilities over the next six months?

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