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* Please state which manufacturer you work for (if any), if the workshop is manufacturer owned and your location (country and state/ region). Example answer: Volvo, No, UK London

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* Is the workshop paperless? If not how many pieces of paper are used for a standard service including any printout required?

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* The process for writing what mechanical work you perform (write up/ story) is

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* The process for write ups include

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* How do you access workshop manuals

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* How do you access workshop manuals part 2

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* Spare parts record keeping

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* The diagnostic laptop

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* What is the diagnostic program used to connect to the vehicles

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* On a standard service

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