Patient Survey 2021-2022
Northlands Surgery Calne: Patient Survey 2020/2021
Northlands patients are invited to take part in our Annual Survey which is taking place throughout November and December 2021 and was compiled in consultation with our Patient Participation Group. Your answers are anonymous and will only be used to improve the Northlands patient experience. It should take no longer than 5 minutes to complete. There is a space at the end for any suggestions or comments.
The last eighteen months have been enormously challenging and surgery staff have worked hard to keep patients and staff safe…and that is still the top priority. Although many restrictions have been lifted to allow people to return to a more normal life, please appreciate the measures the surgery still has in place, such as only being called down to a face-to-face appointment when necessary, mask-wearing and the video door entry system, to ensure a safe and infection-free environment. While some changes may be here to stay and, indeed, may be welcomed by some patients, eg telephone consultations, Northlands GPs are working hard to improve access, eg via the re-introduction of on-line booking and to introduce more face-to-face appointments.