Northlands Surgery Calne: Patient Survey 2020/2021

Northlands patients are invited to take part in our Annual Survey which is taking place throughout November and December 2021 and was compiled in consultation with our Patient Participation Group. Your answers are anonymous and will only be used to improve the Northlands patient experience. It should take no longer than 5 minutes to complete. There is a space at the end for any suggestions or comments. 

The last eighteen months have been enormously challenging and surgery staff have worked hard to keep patients and staff safe…and that is still the top priority. Although many restrictions have been lifted to allow people to return to a more normal life, please appreciate the measures the surgery still has in place, such as only being called down to a face-to-face appointment when necessary, mask-wearing and the video door entry system, to ensure a safe and infection-free environment. While some changes may be here to stay and, indeed, may be welcomed by some patients, eg telephone consultations, Northlands GPs are working hard to improve access, eg via the re-introduction of on-line booking and to introduce more face-to-face appointments. 
Appointments

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* 1. Have you accessed a virtual GP Appointment during Covid-19 eg. telephone or online/video?

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* 2. If so, did the consultation meet your needs?

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* 3. Did you require a follow-up face-to-face consultation?

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* 4. Did you prefer having a virtual consultation?

Communication with you by our Practice Team

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* 5. Do you find it easy to contact the surgery by phone?

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* 6. Do clinicians explain procedures in a way that you understand?

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* 7. Do staff explain how you can obtain test results?

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* 8. Do you find text messaging about appointments and clinics helpful?

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* 9. Did you use the online booking system to book a Covid-19 or flu appointment?

Your Experience of our Practice Team
Please bear in mind that all staff including our receptionists are bound by confidentiality and your responses to their questions will help direct you to the most appropriate help. Thank you.

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* 10. Are Receptionists helpful?

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* 11. Are clinicians caring?

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* 12. Do staff listen to you?

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* 13. Do staff answer questions in a way you understand?

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* 14. Do you feel involved in decisions about your care?

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* 15. Do you feel you are given enough time?

Services & Facilities
Extended Hours access still suspended due to Covid-19

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* 16. Are current surgery opening hours adequate? Monday – Friday 8.30 to 18.30.

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* 17. Are you using POD (Prescription Ordering Direct) service for your repeat prescriptions?

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* 18. Are you registered for System-on-line (via which you can order repeat prescriptions, check test results, view your patient record, send online message and complete questionnaires)?

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* 19. Over the last eighteen months, rather than speak to the Duty Dr, have you been offered an appointment with: (tick any that apply)

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* 20. Have you use Doctorlink, our online triage service?

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* 21. Do we have adequate facilities for people with babies/young children?

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* 22. Are there adequate facilities for people with disabilities, including ‘hidden’ disabilities?

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* 23. Are you aware of Northlands Patient Participation Group (PPG)?

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* 24. Are you aware of Northlands' social media presence via its website, Facebook page and Shout-Out Calne posts?

Your experience of the surgery during Covid-19 restrictions

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* 25. Did you feel safe when attending the surgery?

Your experience of the surgery during Covid-19 restrictions

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* 26. Are you aware that we offer the following services?

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* 27. Would you recommend Northlands to your family and friends?

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