Consumer Issues: 'what's the problem?' Question Title * 1. Have you ever had problems with your mobile or broadband company? Yes No Question Title * 2. If yes, tell us about your experience Question Title * 3. Which company(s) did this issue involve? BT Virgin Media Sky EE Vodaphone Orange Other (please specify) Question Title * 4. What was the outcome of this issue? Question Title * 5. Have you ever had problems with your energy provider? yes no Question Title * 6. If yes, tell us about your experiences. Question Title * 7. Which company(s) did this issue involve? British Gas Scottish Power SSE Npower EON EDF Other (please specify) Question Title * 8. What was the outcome of this issue? Question Title * 9. How confident are you with buying and selling online? Not confident Confident Very confident Don't Know N/A Buying Buying Not confident Buying Confident Buying Very confident Buying Don't Know Buying N/A Selling Selling Not confident Selling Confident Selling Very confident Selling Don't Know Selling N/A Question Title * 10. Have you ever had problems with buying and selling online? Yes No Question Title * 11. If yes, tell us about experience Question Title * 12. Which online platform did this issue involve? Amazon eBay Other (please specify) Question Title * 13. Are there any particular consumer problems which you face repeatedly? Yes No Question Title * 14. If yes, what are they? Question Title * 15. On a scale of 1 to 5, how well do you know your consumer rights? Not very well Very well Not very well Very well Done