Darlington Association on Disability (DAD)

Feedback on our services

We want to know what people think of us and our services. Please answer all of the questions you can as honestly as you can. All information is confidential and will help us improve what we do. If you need support to complete the survey or would prefer to answer the questions over the phone please contact judith.gledhill@darlingtondisability.org or 01325 489999

Are you:

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* 1. Are you:

Person with disability

Carer

Other

What age are you:

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* 2. What age are you:

16-18

19-25

26-39

40-55

56-69

70+

How did you find out about DAD?

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* 3. How did you find out about DAD?

Referred by another agency

Word of mouth

Advert

Leaflet

Website

Facebook

Other (please specify)

When you were looking for help did you consider anyone apart from DAD?

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* 4. When you were looking for help did you consider anyone apart from DAD?

Yes

– if yes, what made you choose DAD not another organisation? (please specify)

Since using our services how do you feel about DAD? (tick as many as you feel apply)

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* 5. Since using our services how do you feel about DAD? (tick as many as you feel apply)

I am happy with the service(s) I get

The staff are very helpful

I feel that I can trust them

They give me more help than I thought they would

I have found them difficult to deal with

I am not happy with the service

I would prefer to go somewhere else

It has been easy to get the help I need

Would you recommend DAD to someone else?

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* 6. Would you recommend DAD to someone else?

Yes

I would not recommend DAD because... (please specify)

Is there anything you would like DAD to do differently or improve?

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* 7. Is there anything you would like DAD to do differently or improve?

Can you give three words to describe DAD?

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* 8. Can you give three words to describe DAD?

How well do you think DAD promotes itself?

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* 9. How well do you think DAD promotes itself?

Very well

Okay

Not very well

Don’t know

What could DAD do better to tell people about what it does?

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* 1. Are you:

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* 2. What age are you:

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* 3. How did you find out about DAD?

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* 4. When you were looking for help did you consider anyone apart from DAD?

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* 5. Since using our services how do you feel about DAD? (tick as many as you feel apply)

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* 6. Would you recommend DAD to someone else?

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* 7. Is there anything you would like DAD to do differently or improve?

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* 8. Can you give three words to describe DAD?

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* 9. How well do you think DAD promotes itself?

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* 10. What could DAD do better to tell people about what it does?