The evolving state of the retail industry 20% of survey complete. Share your views on how retail business growth is being shaped by the impact of agent experience and the accelerated digital transformation rates triggered by the Covid-19 pandemic. As a thank you for completing the survey we will be awarding one lucky participant a $250 Amazon voucher in our prize draw. Input your email below to enter the draw.The survey itself takes five to 10 minutes to complete, depending on the length of your answers. Question Title * 1. Please input your email here to enter the $250 voucher prize draw About you Question Title * 2. Which title best describes your current role? C-level SVP/VP Director Head Manager Analyst Customer experience practitioner UX architect Other (please specify) Question Title * 3. What function do you sit in? Contact center CRM Customer experience Customer insight Customer service Digital customer experience Digital marketing Digital transformation Executive team Innovation IT Marketing Market research Operations Other (please specify) Question Title * 4. In which industry do you operate? Automotive Consumer goods Ecommerce Education Financial services Government/public sector Healthcare High tech Industrial IT Manufacturing Media/entertainment Product and development Retail Real estate/property Telecommunications Travel/hospitality Utilities Other (please specify) Question Title * 5. Which region(s) are you responsible for? Africa Asia-Pacific Central America Europe Global Middle East North America South America UK Question Title * 6. If applicable please list the American and/or the European countries that you operate in Next page
