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* 1. What was your connection with this application?

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* 2. There was sufficient information easily accessed on the website

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* 3. While the application was being considered, did you receive a letter requesting further information?

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* 4. If yes, how easy was the letter to understand?

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How do you feel the Building Standards Service performed in the following areas?

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* 5. Was dealt with by courteous and professional staff

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* 6. I encountered knowledgeable staff

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* 7. There was sufficient guidance and advice

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* 8. There was sufficient information easily accessed on the website

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* 9. There were adequate reception facilities

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* 10. Where the service did not meet your expectations, I would welcome your comments on how the service could improve.

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* 11. I would welcome your comments on the specific area where performance met your expectations.

I would like to take this opportunity in thanking you for taking the time to complete this form, which will help to assess and improve the quality of the Building Standards Service

Fiona Mullen

Service Lead - Planning & Building Standards

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