Tom Hillier Award 2017 - Customer Satisfaction Survey

In 2016, the Tom Hillier Award was won by Basingstoke Shopmobility. The 2017 winner could be the Shopmobility Scheme that you use.
Is Shopmobility in your area particularly helpful and effective?  Has the Scheme provided a new service during the past year?  If you have found that your visit to your Shopmobility was a pleasant and enjoyable experience, why not nominate your Scheme for the Tom Hillier Award?
Tom Hillier was the founder of National Federation of Shopmobility (NFSUK).  He died in January 1991 and his former colleagues wanted to keep his name alive through this Award.  We are looking for something special in our winning scheme.  Just tell us how you feel and what makes your visit to your Shopmobility so exceptional.
It does not matter whether your Scheme is 20 years old or brand new; they still have the chance to win.  The winning Scheme has the chance to collect their award at the prestigious annual British Healthcare Awards hosted by the British Healthcare Trades Association (BHTA) and be recognised for their efforts.  Your details will not be used for any purpose other than to verify the authenticity of your nomination.


* 1. What is your full name and address?

* 2. Please type in the name and address for the shopmobility you are nominating.

* 3. What Service did you use?

* 4. Was the level of service you received...

* 5. How easy was the paperwork to understand (if any)

* 6. Were terms and conditions explained in detail

* 7. Was the service prompt?

* 8. Were the Staff helpful and courteous?

* 9. How often do you use your shopmobility scheme?

* 10. My visit to this shopmobility stands out because...(please let us know what makes your shopmobility stand out from the rest. All our schemes are friendly and helpful but what puts them above the rest? Does your scheme help in the community, do you have a difficulty they have help you overcome so you could still use the service, or have they supported you in something outside of hiring mobility equipment. If you have a story that sets your shopmobility apart from the rest tell us here.) And please give your nominated scheme a star rating based on a scale of 1-5 with 5 stars being the highest.