ChesterBID Anti-Social Behaviour Survey

If your business is currently affected by issues associated with anti-social behaviour (ASB) we would like you to complete this short, simple survey. The results of this survey and one being conducted with Chester Residents Associations Group will be collated and shared with Cheshire West and Chester Council (CW&C) and Cheshire Police to help them to better understand the impact that anti-social behaviour is having on businesses and the city centre in order to direct resources more effectively. The survey should take 6-8 minutes to complete and we recommend using a device with a large screen rather than a smartphone.

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* 1. Business Name

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* 2. Street Name

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* 3. Do you feel that anti-social behaviour has increased or decreased in the last twelve months?

Decreased significantly

Decreased slightly

Stayed the same

Increased slightly

Increase significantly

Why do you feel this way

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* 4. Has anti-social Behaviour had an impact on your business (Tick main problem and advise of other problems in comment box)

No effect

Negative customer feedback

Staff and customers feeling unsafe

Reduced footfall into business

Reduced trade / financial Impact

Further comments including any financial impact e.g. % drop in trade

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* 5. What type of anti-social behaviour have you witnessed/observed on your street over the past 2 months?

	Never	Monthly	Weekly	Daily	More than once a day
Abusive & foul language directed to yourself or other members of staff	Abusive & foul language directed to yourself or other members of staff Never	Abusive & foul language directed to yourself or other members of staff Monthly	Abusive & foul language directed to yourself or other members of staff Weekly	Abusive & foul language directed to yourself or other members of staff Daily	Abusive & foul language directed to yourself or other members of staff More than once a day
Abusive & foul language directed at others on the street	Abusive & foul language directed at others on the street Never	Abusive & foul language directed at others on the street Monthly	Abusive & foul language directed at others on the street Weekly	Abusive & foul language directed at others on the street Daily	Abusive & foul language directed at others on the street More than once a day
Alcohol - consumption of alcohol on the Street	Alcohol - consumption of alcohol on the Street Never	Alcohol - consumption of alcohol on the Street Monthly	Alcohol - consumption of alcohol on the Street Weekly	Alcohol - consumption of alcohol on the Street Daily	Alcohol - consumption of alcohol on the Street More than once a day
Alcohol - Street drinking that has resulted in drunkenness and anti-social behaviour	Alcohol - Street drinking that has resulted in drunkenness and anti-social behaviour Never	Alcohol - Street drinking that has resulted in drunkenness and anti-social behaviour Monthly	Alcohol - Street drinking that has resulted in drunkenness and anti-social behaviour Weekly	Alcohol - Street drinking that has resulted in drunkenness and anti-social behaviour Daily	Alcohol - Street drinking that has resulted in drunkenness and anti-social behaviour More than once a day
Begging - people sat in a position to beg	Begging - people sat in a position to beg Never	Begging - people sat in a position to beg Monthly	Begging - people sat in a position to beg Weekly	Begging - people sat in a position to beg Daily	Begging - people sat in a position to beg More than once a day
Begging - people sat asking for money	Begging - people sat asking for money Never	Begging - people sat asking for money Monthly	Begging - people sat asking for money Weekly	Begging - people sat asking for money Daily	Begging - people sat asking for money More than once a day
Begging - people approaching others asking for money	Begging - people approaching others asking for money Never	Begging - people approaching others asking for money Monthly	Begging - people approaching others asking for money Weekly	Begging - people approaching others asking for money Daily	Begging - people approaching others asking for money More than once a day
Unattended bedding or personal belongings	Unattended bedding or personal belongings Never	Unattended bedding or personal belongings Monthly	Unattended bedding or personal belongings Weekly	Unattended bedding or personal belongings Daily	Unattended bedding or personal belongings More than once a day
Littering - discarded food, drink, etc. left in shop doorways	Littering - discarded food, drink, etc. left in shop doorways Never	Littering - discarded food, drink, etc. left in shop doorways Monthly	Littering - discarded food, drink, etc. left in shop doorways Weekly	Littering - discarded food, drink, etc. left in shop doorways Daily	Littering - discarded food, drink, etc. left in shop doorways More than once a day
Human excrement or vomit on or near your premises	Human excrement or vomit on or near your premises Never	Human excrement or vomit on or near your premises Monthly	Human excrement or vomit on or near your premises Weekly	Human excrement or vomit on or near your premises Daily	Human excrement or vomit on or near your premises More than once a day
Dog fouling	Dog fouling Never	Dog fouling Monthly	Dog fouling Weekly	Dog fouling Daily	Dog fouling More than once a day
Urination on or near your premises	Urination on or near your premises Never	Urination on or near your premises Monthly	Urination on or near your premises Weekly	Urination on or near your premises Daily	Urination on or near your premises More than once a day
Discarded syringes and drug paraphernalia	Discarded syringes and drug paraphernalia Never	Discarded syringes and drug paraphernalia Monthly	Discarded syringes and drug paraphernalia Weekly	Discarded syringes and drug paraphernalia Daily	Discarded syringes and drug paraphernalia More than once a day
Drug dealing	Drug dealing Never	Drug dealing Monthly	Drug dealing Weekly	Drug dealing Daily	Drug dealing More than once a day
People taking drugs	People taking drugs Never	People taking drugs Monthly	People taking drugs Weekly	People taking drugs Daily	People taking drugs More than once a day
People under the influence of drugs	People under the influence of drugs Never	People under the influence of drugs Monthly	People under the influence of drugs Weekly	People under the influence of drugs Daily	People under the influence of drugs More than once a day
Inappropriate use of public space e.g. rowdy and inconsiderate behaviour (e.g. blocking footways, etc.)	Inappropriate use of public space e.g. rowdy and inconsiderate behaviour (e.g. blocking footways, etc.) Never	Inappropriate use of public space e.g. rowdy and inconsiderate behaviour (e.g. blocking footways, etc.) Monthly	Inappropriate use of public space e.g. rowdy and inconsiderate behaviour (e.g. blocking footways, etc.) Weekly	Inappropriate use of public space e.g. rowdy and inconsiderate behaviour (e.g. blocking footways, etc.) Daily	Inappropriate use of public space e.g. rowdy and inconsiderate behaviour (e.g. blocking footways, etc.) More than once a day
Intimidating behaviour	Intimidating behaviour Never	Intimidating behaviour Monthly	Intimidating behaviour Weekly	Intimidating behaviour Daily	Intimidating behaviour More than once a day
Violence or threats of violence on another person	Violence or threats of violence on another person Never	Violence or threats of violence on another person Monthly	Violence or threats of violence on another person Weekly	Violence or threats of violence on another person Daily	Violence or threats of violence on another person More than once a day
Hate incidents, where abuse involves race, religion, gender, sexual orientation, age or disability	Hate incidents, where abuse involves race, religion, gender, sexual orientation, age or disability Never	Hate incidents, where abuse involves race, religion, gender, sexual orientation, age or disability Monthly	Hate incidents, where abuse involves race, religion, gender, sexual orientation, age or disability Weekly	Hate incidents, where abuse involves race, religion, gender, sexual orientation, age or disability Daily	Hate incidents, where abuse involves race, religion, gender, sexual orientation, age or disability More than once a day
Excessive loud music from Street Performers	Excessive loud music from Street Performers Never	Excessive loud music from Street Performers Monthly	Excessive loud music from Street Performers Weekly	Excessive loud music from Street Performers Daily	Excessive loud music from Street Performers More than once a day
Excessive loud noise from other premises	Excessive loud noise from other premises Never	Excessive loud noise from other premises Monthly	Excessive loud noise from other premises Weekly	Excessive loud noise from other premises Daily	Excessive loud noise from other premises More than once a day
Noise from premises alarms	Noise from premises alarms Never	Noise from premises alarms Monthly	Noise from premises alarms Weekly	Noise from premises alarms Daily	Noise from premises alarms More than once a day
Excessive vehicle noise from cars revving engines / sounding horns	Excessive vehicle noise from cars revving engines / sounding horns Never	Excessive vehicle noise from cars revving engines / sounding horns Monthly	Excessive vehicle noise from cars revving engines / sounding horns Weekly	Excessive vehicle noise from cars revving engines / sounding horns Daily	Excessive vehicle noise from cars revving engines / sounding horns More than once a day
Fly tipping, dumping	Fly tipping, dumping Never	Fly tipping, dumping Monthly	Fly tipping, dumping Weekly	Fly tipping, dumping Daily	Fly tipping, dumping More than once a day
Graffiti	Graffiti Never	Graffiti Monthly	Graffiti Weekly	Graffiti Daily	Graffiti More than once a day
Vandalism	Vandalism Never	Vandalism Monthly	Vandalism Weekly	Vandalism Daily	Vandalism More than once a day
Youth nuisance inside premises	Youth nuisance inside premises Never	Youth nuisance inside premises Monthly	Youth nuisance inside premises Weekly	Youth nuisance inside premises Daily	Youth nuisance inside premises More than once a day
Youth nuisance outside premises	Youth nuisance outside premises Never	Youth nuisance outside premises Monthly	Youth nuisance outside premises Weekly	Youth nuisance outside premises Daily	Youth nuisance outside premises More than once a day

Other (please specify incident and frequency)

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* 6. Do you report incidents of anti-social behaviour?

Yes

Sometimes

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* 7. If you do not report anti-social behaviour, why not? (Tick all which apply)

Didn't know who to contact

Think it will be a waste of time

Heard from others in the area that it didn't achieve anything

Concern about repercussions from perpetrators of anti-social behaviour

Company policy

Resolved it myself

Not applicable

Other (please specify)

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* 8. If you do report anti-social behaviour, who do you report it to? (tick all which apply)

	I believe my complaints were taken seriously	I believe my complaints were not taken seriously	The incidents were always resolved	The incidents were resolve 50% or more of the time	The incidents were resolved less that 50% of the time	The incidents were never resolved	Don't know, didn't receive any feedback
Cheshire Police on 101	Cheshire Police on 101 I believe my complaints were taken seriously	Cheshire Police on 101 I believe my complaints were not taken seriously	Cheshire Police on 101 The incidents were always resolved	Cheshire Police on 101 The incidents were resolve 50% or more of the time	Cheshire Police on 101 The incidents were resolved less that 50% of the time	Cheshire Police on 101 The incidents were never resolved	Cheshire Police on 101 Don't know, didn't receive any feedback
Cheshire Police on 999	Cheshire Police on 999 I believe my complaints were taken seriously	Cheshire Police on 999 I believe my complaints were not taken seriously	Cheshire Police on 999 The incidents were always resolved	Cheshire Police on 999 The incidents were resolve 50% or more of the time	Cheshire Police on 999 The incidents were resolved less that 50% of the time	Cheshire Police on 999 The incidents were never resolved	Cheshire Police on 999 Don't know, didn't receive any feedback
Police Officer	Police Officer I believe my complaints were taken seriously	Police Officer I believe my complaints were not taken seriously	Police Officer The incidents were always resolved	Police Officer The incidents were resolve 50% or more of the time	Police Officer The incidents were resolved less that 50% of the time	Police Officer The incidents were never resolved	Police Officer Don't know, didn't receive any feedback
PCSO	PCSO I believe my complaints were taken seriously	PCSO I believe my complaints were not taken seriously	PCSO The incidents were always resolved	PCSO The incidents were resolve 50% or more of the time	PCSO The incidents were resolved less that 50% of the time	PCSO The incidents were never resolved	PCSO Don't know, didn't receive any feedback
Cheshire Police on-line	Cheshire Police on-line I believe my complaints were taken seriously	Cheshire Police on-line I believe my complaints were not taken seriously	Cheshire Police on-line The incidents were always resolved	Cheshire Police on-line The incidents were resolve 50% or more of the time	Cheshire Police on-line The incidents were resolved less that 50% of the time	Cheshire Police on-line The incidents were never resolved	Cheshire Police on-line Don't know, didn't receive any feedback
CW&C CCTV Control Room via radio link	CW&C CCTV Control Room via radio link I believe my complaints were taken seriously	CW&C CCTV Control Room via radio link I believe my complaints were not taken seriously	CW&C CCTV Control Room via radio link The incidents were always resolved	CW&C CCTV Control Room via radio link The incidents were resolve 50% or more of the time	CW&C CCTV Control Room via radio link The incidents were resolved less that 50% of the time	CW&C CCTV Control Room via radio link The incidents were never resolved	CW&C CCTV Control Room via radio link Don't know, didn't receive any feedback
CW&C ASB Email	CW&C ASB Email I believe my complaints were taken seriously	CW&C ASB Email I believe my complaints were not taken seriously	CW&C ASB Email The incidents were always resolved	CW&C ASB Email The incidents were resolve 50% or more of the time	CW&C ASB Email The incidents were resolved less that 50% of the time	CW&C ASB Email The incidents were never resolved	CW&C ASB Email Don't know, didn't receive any feedback
CW&C telephone	CW&C telephone I believe my complaints were taken seriously	CW&C telephone I believe my complaints were not taken seriously	CW&C telephone The incidents were always resolved	CW&C telephone The incidents were resolve 50% or more of the time	CW&C telephone The incidents were resolved less that 50% of the time	CW&C telephone The incidents were never resolved	CW&C telephone Don't know, didn't receive any feedback
Council Officer	Council Officer I believe my complaints were taken seriously	Council Officer I believe my complaints were not taken seriously	Council Officer The incidents were always resolved	Council Officer The incidents were resolve 50% or more of the time	Council Officer The incidents were resolved less that 50% of the time	Council Officer The incidents were never resolved	Council Officer Don't know, didn't receive any feedback
Chester Against Business Crime (CABC) weekly security meeting	Chester Against Business Crime (CABC) weekly security meeting I believe my complaints were taken seriously	Chester Against Business Crime (CABC) weekly security meeting I believe my complaints were not taken seriously	Chester Against Business Crime (CABC) weekly security meeting The incidents were always resolved	Chester Against Business Crime (CABC) weekly security meeting The incidents were resolve 50% or more of the time	Chester Against Business Crime (CABC) weekly security meeting The incidents were resolved less that 50% of the time	Chester Against Business Crime (CABC) weekly security meeting The incidents were never resolved	Chester Against Business Crime (CABC) weekly security meeting Don't know, didn't receive any feedback
CABC - DISC App	CABC - DISC App I believe my complaints were taken seriously	CABC - DISC App I believe my complaints were not taken seriously	CABC - DISC App The incidents were always resolved	CABC - DISC App The incidents were resolve 50% or more of the time	CABC - DISC App The incidents were resolved less that 50% of the time	CABC - DISC App The incidents were never resolved	CABC - DISC App Don't know, didn't receive any feedback
Chester BID City Host	Chester BID City Host I believe my complaints were taken seriously	Chester BID City Host I believe my complaints were not taken seriously	Chester BID City Host The incidents were always resolved	Chester BID City Host The incidents were resolve 50% or more of the time	Chester BID City Host The incidents were resolved less that 50% of the time	Chester BID City Host The incidents were never resolved	Chester BID City Host Don't know, didn't receive any feedback

Other (please specify)

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* 9. Have you any other comments or suggestions on what could help reduce ASB in the City Centre?

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* 10. Would you be interested in meeting with the Police, Council and ChesterBID to discuss the results of this survey and what they are going to do to address the concerns of city centre businesses?

Yes

If yes please provide your contact details.