All completed surveys must be received by Monday 31 July 2017

Current opening hours at Kings Heath Practice are:

Monday Tuesday Wednesday Thursday Friday Saturday
8am to 7.30pm 8am to 6.30pm 7am to 6.30pm 8am to 6.30pm 8am to 6.30pm 9am to 12pm


* 1. How do these opening hours meet your needs?

* 2. When booking an appointment, how important is it that you speak to the receptionist the first time you call, without having to call back?

* 3. How important is it that you can book an appointment for today or tomorrow?

* 4. How important is it that you can book an appointment up to four weeks in advance?

* 5. When you have a booked appointment, how important is it that you are seen at your appointed time?

* 6. Have you ever gone to a hospital Accident and Emergency department or a walk-in centre rather than trying to get to see a GP?

* 7. How important is it that you can see either a male or female doctor if requested?

* 8. How important is it that you are able to choose which doctor you see?

* 9. Do you feel that you have enough support and information to help you manage your own medical condition?

* 10. How important is it that the practice involves the Patient Participation Group (PPG) when it makes major decisions?

* 11. How important is it that your surgery has a website from which you can order repeat prescriptions and book appointments?

* 12. Tell us what is important to you about reception services (tick the most important to you)

* 13. Is there anything else that you would like us to take into account when making a decision about appointing a new GP services provider to run your GP practice?

When you have completed this survey, please press 'Done' to submit online or by post to:

Kings Heath Practice
North Oval
Kings Heath
Northampton
NN5 7LN

If you have any queries, please email england.kingsheath@nhs.net or call 0113 824 7567.

All completed surveys must be received by Monday 31 July 2017.
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