Access to Services Question Title * 1. Thinking of your last phone call - how would you rate your experience in terms of access to and friendliness of staff compared to other similar organisations? Above average Average Below average Question Title * 2. Based on your most recent call / visit how did you find the helpfulness of the team? Above average Average Below average Question Title * 3. There are lots of ways to contact the practice such as econsult, nhs app, patient access - how aware are you of these options Extremely familiar Very familiar Somewhat familiar Not so familiar Not at all familiar Question Title * 4. Overall, based on your last experience how likely are you to recommend us to friends & family? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Done