* 1. How likely is it that you would recommend our service to your friends or family - 10 being definitely and 0 being not at all?

* 2. Because you had an advocate... I felt more listened to

* 3. Because you had an advocate... I felt involved in decisions

* 4. Because you had an advocate... My experience of health (or social care) services has improved

* 5. Because you had an advocate... I feel more confident in raising concerns I might have

* 6. Because you had an advocate... My relationship(s) with my health (or care) provider has improved

* 7. Because you had an advocate... I have more people who I class as friends or supporters

* 8. Because you had an advocate... I feel more included within my community

* 9. Because you had an advocate... I feel less isolated

* 10. I found the advocacy service easy to use

* 11. If I wanted to complain about my advocate, I knew how to do this

* 12. My advocate listened to me

* 13. My advocate clearly explained their role (I knew what they could and couldn’t help with)

* 14. My advocate understood me and my issue(s)

* 15. My advocate helped me to get what I want

* 16. My Advocate was friendly

* 17. My advocate helped me to understand my rights

* 18. What did the advocate do that was most helpful?

* 19. Was there a time where you felt that advocacy was making a difference? If so what was it?

* 20. Could the advocate have done anything differently?

* 21. Did the advocate do anything that was unhelpful?

Thank you for taking time to answer our questions.

T