Assisted Travel Survey

We would love to hear about your experience using our Assisted travel service so that we can identify what we are doing well and anything we need to do better. The survey will only take a couple of minutes and all responses are anonymous.

Thanks you for taking the time to share your feedback.

Question Title

* 1. How old were you when you travelled?

Under 25

25-44

45-64

65+

Question Title

* 2. Which Airline did you fly with?

Aer LIngus

EasyJet

KLM

Loganair

Lufthansa

Royal Caribbean

Topflight

TUI

Question Title

* 3. Did you request airport assistance through your travel agent, airline or tour operator at least 48 hours before you arrived at the airport?

Yes

Don't Know

Question Title

* 4. Please rate the quality of the assistance that was provided to you by our Assisted Travel Team to help you get through the airport for your DEPARTING flight (i.e. from the point you arrived at the airport to the point where you boarded the aircraft).

Not Acceptable

Poor

Average

Good

Excellent

Not Acceptable

Poor

Average

Good

Excellent

Question Title

* 5. Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage.

Not Acceptable

Poor

Average

Good

Excellent

Not Acceptable

Poor

Average

Good

Excellent

Question Title

* 6. Please rate the general helpfulness and courtesy of the assistance team in meeting your needs for your departing flight.”

Question Title

* 7. Any other information you wish to share about the assistance you received when you departed from George best Belfast City airport?

Question Title

* 8. If you were supported by the assistance team on you ARRIVAL at George Best Belfast City Airport, please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft.

Not Acceptable

Poor

Avergae

Good

Excellent

Not Acceptable

Poor

Avergae

Good

Excellent

Question Title

* 9. Please rate the quality of the assistance that was provided to you by our Assisted Travel Team to help you get through the airport for your Arriving flight (i.e. from the point the aircraft landed to the point where you left airport).

Question Title

* 10. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance.

Not Acceptable

Poor

Average

Good

Excellent

Not Acceptable

Poor

Average

Good

Excellent

Assisted Travel Survey

Question Title

* 1. How old were you when you travelled?

Question Title

* 2. Which Airline did you fly with?

Question Title

* 3. Did you request airport assistance through your travel agent, airline or tour operator at least 48 hours before you arrived at the airport?

Question Title

* 4. Please rate the quality of the assistance that was provided to you by our Assisted Travel Team to help you get through the airport for your DEPARTING flight (i.e. from the point you arrived at the airport to the point where you boarded the aircraft).

Question Title

* 5. Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage.

Question Title

* 6. Please rate the general helpfulness and courtesy of the assistance team in meeting your needs for your departing flight.”

Question Title

* 7. Any other information you wish to share about the assistance you received when you departed from George best Belfast City airport?

Question Title

* 8. If you were supported by the assistance team on you ARRIVAL at George Best Belfast City Airport, please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft.

Question Title

* 9. Please rate the quality of the assistance that was provided to you by our Assisted Travel Team to help you get through the airport for your Arriving flight (i.e. from the point the aircraft landed to the point where you left airport).

Question Title

* 10. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance.

Question Title

* 11. Any other information you wish to share about the assistance you received when you arrived at George Best Belfast City airport?