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Elim’s vision is to meet housing need and deliver homes that change people’s lives. We are currently in the process of agreeing a set of values that will describe how we go about fulfilling this vision. It is important to us that as a resident you recognise these values in every aspect of our work, so we are asking for your help: we want to know what you feel are the most important values for your Housing Association to demonstrate at all times -  from the very first conversation about the move into your new home,  through to any contact your might have with your housing officer or maintenance officer about your home, rent account or neighbourhood.

Below is a shortlist of values agreed upon by our whole staff team, along with brief descriptive sentences that explain how we would like them to work in practise. 

Please tell how important these values are to you.

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* 1. We are aspirational – we are ambitious for our customers and our business. We are inclusive and work to achieve everyone’s potential

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* 2. We are supportive – we tackle challenges together and empower each other to achieve our goals.

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* 3. We listen – we listen, work on our relationships and believe that everyone’s views matter.

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* 4. We are accountable – we work with integrity, address mistakes and deliver on our commitments.

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* 5. We deliver – we deliver high performance and achieve results that strengthen our operations and commercial position.

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* 6. Here are a number of other values that we felt were important to our work, but that didn’t quite make the initial shortlist.

Please let us know if you prefer any of these values to the five that we have shortlisted above?

  • Listened to
  • Inclusive
  • Values
  • Sharing
  • Teamwork
  • Progressive
  • Communicative
  • Dedication
  • Challenging
  • Integrity

 
Do you have any comments about the above values?

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* 7. Do you have any other comments about our values or anything else you would like to raise?

If you would rather give us your views by email then contact us at info@elimhousing.co.uk with your views. Please give your email the title ‘Elim Values’. 

Once the final values have been decided we will communicate the outcome to all residents. Please be assured that we understand actions matter more than words. In 2020 we will be getting in touch with all residents again to find out whether you think we are living up to these values in the way we provide our services.

Thank you for reading and we look forward to hearing your views.

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* 8. (Optional)

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