Patient Survey: NHS Hillingdon Primary Care Interpreting and Translation Services

Question Title

* 1. What is the name of the GP surgery that provides your interpreting and translation services?

Question Title

* 2. What interpreter/translator service do you use?

Phone Interpreter

Face to face

British Sign Language

Other (please specify)

Question Title

* 3. Is this your preferred use of interpreter/translator service?

Yes

Please, explain your answer

Question Title

* 4. Would you be willing to try an alternative method?

Yes

if no, please explain the answer

Question Title

* 5. If you used British Sign Language/Face to face did the interpreter/translator turn up on time?

Yes

Question Title

* 6. If no-how long were you waiting for them to arrive and did they give a reason for the delay?

Question Title

* 7. Was the interpreter polite and respectful?

Yes

Question Title

* 8. On a scale of 1-10 how confident are you that you understood what your interpreter/translator was telling you about your health conditions?

Very confident 1

Not confident 10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 9. Please explain why you gave this score

Question Title

* 10. Was the appointment with the GP and the interpretation service long enough?

Yes

If no, did you arrange a follow up appointment?

Question Title

* 11. I can get an interpreting/translator appointment at a time suitable for me

Always

Sometimes

Never

Please, give a reason for your answer

Question Title

* 12. Did the interpreter meet your expectations?

Extremely Agree

Agree

Disagree

If disagree, please explain your answer

Question Title

* 13. Once the surgery knew your needs, have you since received further information regarding your health (letters, messages) in a way you can understand?

Question Title

* 14. Would you recommend this service to your family or friends?

Yes