We would be delighted if you could spend around 5 minutes completing this survey about your service desk. Service Desks continue to face challenges that impact the service they provide to the business and customers they support, as the membership body for the industry we regular monitor these. This survey looks at the priorities facing Service Desk employees and what they are focusing on in 2019. Your voice will help drive what SDI does in 2019 and how we support you. 

The survey findings are strictly confidential and only aggregate findings will be reported. Your personal data will only be seen and used by SDI, no one else will have access to it unless you indicate on the final question that you would like the survey sponsor to contact you directly. This survey is being conducted in accordance with the Market Research Society Code of Conduct.

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* 1. Organization Name

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* 2. What is your job level?

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* 3. In what country are you based?

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* 4. In which industry does your organisation operate?

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* 5. How many employees work under your Service Desk Manager?

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* 6. How many incident and service requests does your service desk process per month?

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* 7. Which software supplier does your service desk use?

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* 8. How would you describe your customers?

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* 9. Which of the following processes are within the remit of the service desk?

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* 10. What support channels does your service desk offer?

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* 11. Are you or your organisation a member of Service Desk Institute?

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* 12. What topics or products would you want SDI to cover in 2019?

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