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* 1. Thinking about your most recent experience, which Tyneside & Northumberland Mind service/s or group did you access? Please tick all that apply

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* 2. Please give the service you accessed a score out of 10

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* 3. Please could you tell us in your own words how satisfactory the referral process was? Did you have to wait long to access the service from the date of being referred?

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* 4. Which venue did you attend, and could you tell us your thoughts about the venue?

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* 5. How supportive were our staff?

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* 6. How likely are you to recommend our organisation to friends and family if they needed support?

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* 7. Were you encouraged to have your say in the service you received?

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* 8. Did we listen to you?

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* 9. If you had any questions or issues about the service did you know who to speak to?

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* 10. Overall did we help?

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* 11. If you could summarise in one word your experience with us what would it be?

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* 12. Those of us who access mental health services are sometimes referred to by mental health services as; client, service user, customer, patient, member, beneficiary.

As someone who has accessed our support, do you think any of these are appropriate and right and if so, which do you prefer?

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* 13. Is there anything else you would like to tell us about the team, service and/or organisation or share any suggestions you might have on how we might improve the service in the future? 
(You can also use this space to tell us more about any of the questions on this survey)

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* 14. If you would like us to contact you to discuss anything that you have told us about on this survey then please leave your name and contact details and a member of staff will be in touch.

Thank you for taking the time to complete our survey. Your opinions mean a lot to us and help us to ensure quality services.



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