What is this survey about?

We would like to know about your experience of our services. Your experience will tell us if the service offered is of high quality. The information you provide will help us to make improvements or changes where they are needed. This survey is voluntary; you do not have to complete it if you do not wish to do so. It is completely anonymous and complies with the Data Protection Act.

PLEASE DO NOT PUT YOUR NAME ANYWHERE ON THE SURVEY.

Who should complete the questionnaire?

The questions should be answered by people who visited our Out of Hours Service in Oak Lane Medical Centre.

Who is carrying out the survey?

East Berkshire Primary Care Out of Hours Services (EBPCOOH), who work closely with the NHS to provide a wide range of services to the population living and working in East Berkshire and the London Borough of Richmond.

Completing the questionnaire

For each question, please tick the appropriate response.

If you have any queries about this survey, or would like more information about our services, please send us an e-mail at: ebpcoohs@nhs.net

If you would like to make a formal complaint please put it in writing to ebpc.complaints@nhs.net or address it to:
East Berkshire Primary Care Out of Hours Services
Patient Care Manager
Inspired
Easthampstead Road 
Bracknell
RG12 1YQ

Further details and information can be found on our website: www.ebpcooh.org.uk.

You can also find us on Facebook: www.facebook.com/ebpcoohs
and Twitter: https://twitter.com/ebpcooh

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