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Essence of Cake Customer Satisfaction Survey

Gathering feedback from our customers is really important to us as it keeps us current and enables us to meet customer needs.

We would be very grateful if you would take the time (approx. 5 mins) to complete this survey. If you have any further questions please feel free to email us, info@essenceofcake.com.

Thank you!

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* 1. How did you hear about Essence of Cake?

Flyer

Internet Search

Social media

Word of mouth

Croydon Advertiser

Other

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* 2. What was the cake flavour/type you purchased from us?

Vanilla

Cherry bakewell

Chocolate

Chocolate (vegan)

Banana

Blueberry

Jamaican Rum

Red Velvet

Lemon

Carrot

Jamaican sweet potato pudding

Gluten Free

Other (please specify)

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* 3. How would you rate the following experiences when ordering a cake from us:

	Excellent	Good	OK	Poor	N/A
Booking process/Getting in touch	Booking process/Getting in touch Excellent	Booking process/Getting in touch Good	Booking process/Getting in touch OK	Booking process/Getting in touch Poor	Booking process/Getting in touch N/A
Discussing your requirements	Discussing your requirements Excellent	Discussing your requirements Good	Discussing your requirements OK	Discussing your requirements Poor	Discussing your requirements N/A
Order confirmation details	Order confirmation details Excellent	Order confirmation details Good	Order confirmation details OK	Order confirmation details Poor	Order confirmation details N/A
Payment options	Payment options Excellent	Payment options Good	Payment options OK	Payment options Poor	Payment options N/A
Collection/Delivery process	Collection/Delivery process Excellent	Collection/Delivery process Good	Collection/Delivery process OK	Collection/Delivery process Poor	Collection/Delivery process N/A
The taste of the cake	The taste of the cake Excellent	The taste of the cake Good	The taste of the cake OK	The taste of the cake Poor	The taste of the cake N/A
The quality of the finish of the cake	The quality of the finish of the cake Excellent	The quality of the finish of the cake Good	The quality of the finish of the cake OK	The quality of the finish of the cake Poor	The quality of the finish of the cake N/A

Additional Comments

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* 4. If you have attended one of our workshops, how would you rate the following experiences:

	Excellent	Good	OK	Poor	N/A
Booking process/Getting in touch	Booking process/Getting in touch Excellent	Booking process/Getting in touch Good	Booking process/Getting in touch OK	Booking process/Getting in touch Poor	Booking process/Getting in touch N/A
Discussing your requirements	Discussing your requirements Excellent	Discussing your requirements Good	Discussing your requirements OK	Discussing your requirements Poor	Discussing your requirements N/A
Payment options	Payment options Excellent	Payment options Good	Payment options OK	Payment options Poor	Payment options N/A
The content of the workshop	The content of the workshop Excellent	The content of the workshop Good	The content of the workshop OK	The content of the workshop Poor	The content of the workshop N/A
Your learning experience	Your learning experience Excellent	Your learning experience Good	Your learning experience OK	Your learning experience Poor	Your learning experience N/A
Post workshop support	Post workshop support Excellent	Post workshop support Good	Post workshop support OK	Post workshop support Poor	Post workshop support N/A

Additional Comments

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* 5. Have you purchased cake-decorating supplies from us?

Yes

Didn't know you sold equipment

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* 6. Have you used our online shop to purchase your cake-decorating supplies?

Yes

Didn't know you had an online shop

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* 7. How likely are you to purchase any of our products/services/order a cake with us again:

Extremely likely

Very likely

Somewhat likely

Not so likely

N/A

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* 8. Would you recommend us to a friend or relative?

Yes

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* 1. How did you hear about Essence of Cake?

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* 2. What was the cake flavour/type you purchased from us?

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* 3. How would you rate the following experiences when ordering a cake from us:

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* 4. If you have attended one of our workshops, how would you rate the following experiences:

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* 5. Have you purchased cake-decorating supplies from us?

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* 6. Have you used our online shop to purchase your cake-decorating supplies?

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* 7. How likely are you to purchase any of our products/services/order a cake with us again:

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* 8. Would you recommend us to a friend or relative?

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* 9. Do you have any improvement suggestions for us?