Customer Satisfaction Survey Template Question Title * 1. What is your relationship to Cowans Solicitors LLP? I am or used to be a client Cowans Solicitors LLP were on the other side of my matter Other OK Question Title * 2. If you are or have been a client, how did you find out about us? I'm a previous client I was passing by your Dorking office I was passing by your Ash Vale office Recommendation from a professional Recommendation from friends/ family I asked for the duty solicitor Internet/ website Social media Other (please specify) OK Question Title * 3. What area of law was involved in your matter? Wills, Probate & Trusts Buying or selling property Criminal Law Military Law Other (please specify) OK Question Title * 4. Overall, how satisfied or dissatisfied are you with the service you received from Cowans Solicitors LLP? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 5. Did you find the information and advice that we provided was easy to understand? Very easy Easy Neither easy nor difficult Difficult Very difficult OK Question Title * 6. Did you find that our staff were approachable and helpful? Yes No OK Question Title * 7. Did you feel that you were kept up-to-date with the progress of your case? Yes, at all times Yes, most of the time Somewhat Not sufficiently OK Question Title * 8. How likely is it that you would recommend Cowans Solicitors LLP to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 9. Do you have any other comments or suggestions that may help us to improve our service? OK Question Title * 10. If you would like us to make contact with you about any other of our other services, please indicate which department you wish to be contacted by, and provide your name & contact information. OK DONE