Customer Satisfaction Survey Template

Question Title

* 1. What is your relationship to Cowans Solicitors LLP?

I am or used to be a client

Cowans Solicitors LLP were on the other side of my matter

Other

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* 2. If you are or have been a client, how did you find out about us?

I'm a previous client

I was passing by your Dorking office

I was passing by your Ash Vale office

Recommendation from a professional

Recommendation from friends/ family

I asked for the duty solicitor

Internet/ website

Social media

Other (please specify)

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* 3. What area of law was involved in your matter?

Wills, Probate & Trusts

Buying or selling property

Criminal Law

Military Law

Other (please specify)

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* 4. Overall, how satisfied or dissatisfied are you with the service you received from Cowans Solicitors LLP?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 5. Did you find the information and advice that we provided was easy to understand?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

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* 6. Did you find that our staff were approachable and helpful?

Yes

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* 7. Did you feel that you were kept up-to-date with the progress of your case?

Yes, at all times

Yes, most of the time

Somewhat

Not sufficiently

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* 8. How likely is it that you would recommend Cowans Solicitors LLP to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 9. Do you have any other comments or suggestions that may help us to improve our service?

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* 10. If you would like us to make contact with you about any other of our other services, please indicate which department you wish to be contacted by, and provide your name & contact information.