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As part of our drive to continually improve our customer services we would appreciate it if you could take the time to complete the following survey.

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* 1. Did you find it an easy process to submit a complaint to Clyde Valley? 

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* 2.   
How did you feel about the overall time taken to deal with your complaint?

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* 3. Did you feel you were kept up to date on progress of your complaint?

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* 4. How did you feel about the knowledge and attitude of staff members dealing with your complaint?

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* 5. Did Clyde Valley provide you with the outcome you were looking for? 

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* 6. Do you feel you were given enough information on our complaints process and how to escalate your complaint if you remain dissatisfied? 

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* 7. Did Clyde Valley deliver on any commitments made to you?

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* 8. Did you feel you were treated fairly and with kindness & respect throughout the complaint process?

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* 9. How satisfied would you say you were with the helpfulness of  the staff member who dealt with your complaint? 

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* 10. Based on your experience how likely would you be to recommend Clyde Valley to a friend of family member? 

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* 11. Would you like a follow up call/email to discuss the complaint you had submitted and had a response to? 

If yes please provide your name and contact details and a staff member will be in touch

Thank you for completing this feedback survey 

0 of 11 answered
 

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