Thank you for taking part in this benchmark state of the market survey on insurance broker digital transformation - it will take less than five minutes, and your details will remain anonymous.

We are seeking to hold a mirror up to the market to find out where brokers from across the global insurance sector currently stand when it comes to technology. 

Some questions include a comments box so you can add your thoughts and additional information - we welcome all feedback and experiences!

As a thank you for filling in this survey you are entitled to early access to the survey results report - please don’t forget to supply an email address upon completion to receive the report before it goes public. 

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* 1. Which of the options below would best describe your organisation? (Neither yourself nor your organisation will be identified in this confidential survey).

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* 2. Your role

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* 3. How is your business split commercial/personal lines'?

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* 4. How important is the digitisation of your business to its future success?

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* 5. How many insurance platforms / portals does your company use to process business?

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* 6. Does the technology your business currently uses help to improve any of the following?
(Tick all that apply)

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* 7. What proportion of your insurance documentation is digitally distributed to customers and insurers?

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* 8. Which of the following transactions are processed digitally in your business?
(Tick all that apply)

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* 9. Do you think a greater use of technology could help your business with compliance?

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* 10. How would you best describe your business's website?

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* 11. What proportion of your new business enquiries come through your website/digital marketing activity?

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* 12. Do you provide your customers with online self-service facilities e.g. quote and buy, personal account?

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* 13. Does your business track the cost of processing its transactions e.g. quotes, renewals, MTA’s?

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* 14. Have you leveraged the technology your business uses to improve its earnings?

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* 15. Have you got an CTO/CIO/Digital Manager or an equivalent responsible for digital transformation in your business?

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* 16. How much will your business be investing more in technology and digital transformation over the next 12 months?

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* 17. Do you perceive the entry into insurance of businesses from other sectors - e.g. technology giants, large retailers - as a threat or an opportunity for your business?

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* 18. Do you think that a greater use of technology will help brokers deal with market disruptors more effectively in the future?

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* 19. Finally, do you feel that there is enough training, information, advice and support available to brokers looking to digitise their operation, e.g. from associations? Please leave a comment for specific experiences.

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* 20. Thank you for completing this survey. Would you like to receive a free copy of the survey results report?

0 of 20 answered
 

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