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* 1. How did you contact us?

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* 2. Was the officer polite and did they understand your needs?

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* 3. Was the information provided clear and easy to understand?

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* 4. Did you find the application process easy?

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* 5. Was it made clear to you what documents needed to be provided for your claim to be assessed?

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* 6. Were you given a clear explanation of your benefit entitlement?

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* 7. Did you find it easy to locate the necessary information on our website?

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* 8. Do you have any additional feedback you would like to provide?

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