Phase One: Online Survey

Following on from research conducted by Revo in 2019, this survey represents the next stage in a programme of in-depth interviews, workshops and seminars to be conducted jointly by Lambert Smith Hampton and Revo to better understand the critical challenges facing Britain’s high streets and town centres; and what measures can be put in place to help fix some of our struggling centres.

The output will be an informative research report to be released later this year. We will present this to the new Ministerial team at MHCLG, key decision-makers in Parliament and local government, and partner organisations. This report will be illustrated throughout by good practice case study examples on how to revitalise, reposition and regenerate our towns and shopping centres.

To help with our research we would really appreciate it if you could complete this brief survey.  It should take no more than 10 minutes of your time.

Thank you, we really value your opinion.

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* 1. Please complete the following important background information (please note that contact information will be treated in confidence and results aggregated / anonymised)

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* 2. Which sector best represents your role?

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* 3. What is your primary involvement / interest in town centres and high streets? (Select one)

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* 4. If applicable, which regions are you currently investing in or seeking to invest in? (Tick all applicable)

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* 5. In your experience, what do you think are the top 5 COMMERCIAL AND / OR POLICY challenges facing Britain’s High Streets and Town Centres over the next 5 years?
 
Select 5 only (rank 1 to 5: where 1 is the most significant challenge in your view)

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* 6. In your experience, what do you think are the top 5 CONSUMER RELATED challenges facing Britain’s High Streets and Town Centres over the next 5 years?

Select 5 only (rank 1 to 5: where 1 is the most significant challenge in your view)

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* 7. In your experience how critical do you believe the following CAPITAL / FUNDING INITIATIVES will be in helping to maintain and enhance the vitality and viability of Britain’s town centres over the next 5 years?

  Most Important Very Important Quite Important Low Priority Not Relevant
Reduce/reform rents and service charges
Reduce/reform business rates
Reduce car parking costs &/or introduce free car parking
Increase Private sector funding
Increase local authority funding
Increase Government funding
Increase funding by other Public Sector bodies (e.g. Local Enterprise Partnerships)
Increase public sector investment and ownership in shopping centres
Increase investment in town centre environments / public realm / placemaking
Increase investment in town centre security / policing (CCTV, etc.)
Increase investment in digital technology (e.g. faster Wi-Fi / 5G)
Increase investment in Town Centre Management
Increase investment in Town Centre Marketing
Increase investment in Town Centre Business Plans / Action Plans / Masterplans

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* 8. In your experience how critical do you believe the following POLICY INITIATIVES (actual and suggested) will be in helping to maintain and enhance the vitality and viability of Britain’s town centres over the next 5 years?

  Most Important Very Important Quite Important Low Priority Not Relevant
Reform Business Rates
Greater involvement of property sector in Town Centre Partnerships / Business Improvement Districts
Government’s High Streets Taskforce
Government’s Future High Street Fund programme
Strengthen ‘Town Centre’ First policies at both national and local plan levels
Place an embargo on new out-of-centre shopping / leisure developments
Remove Permitted Development Rights
Increase provision of residential (all types)
Introduce Property Owner Business Improvement Districts (BIDs)
Introduce Town Centre Enterprise Zones
Tackle fragmented ownership on high streets through different initiatives

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* 9. Have you or your company/organisation been involved in planning, funding and/or developing new town centre regeneration projects over the last 5 years?

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* 10. Do you or your company/organisation intend to plan, fund or develop new town centre regeneration projects over the next 5 years?

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* 11. If yes to Q9 or Q10... how have you, or how do you intend to FUND your key regeneration / development projects?

(Tick all appropriate)

If no... please tick N/A

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* 12. Over the next 5-10 years what do you think will be the CRITICAL MIX of uses/services that will underpin successful and viable town centre regeneration/development initiatives?

Select 5 key uses/services only. Rank in order of importance; with 1 being most important and 5 least important.

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* 13. In your experience how critical do you believe the following issues around MOBILITY AND ACCESS will be in helping to maintain and enhance the vitality and viability of Britain’s town centres over the next 5 years?

  Very Important Important Low Priority Not relevant
Introduce Park and Ride schemes
Reduce car parking costs &/or introduce free car parking
Invest in rail stations and rail services
Improve local bus services
Improve accessibility for consumers with disabilities
Increase provision of Changing Places facilities
Increase pedestrianisation of high streets and car free zones
Increase roll-out of cycle lanes and highways
Increase roll-out of congestion / emissions charges
Introduce &/or extend tramlines / metro systems
Take-up of electric vehicles
Take-up of autonomous / driverless vehicles

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* 14. How do you perceive overcoming or adapting to the following SUSTAINABILITY GOALS AND SOCIAL CHALLENGES to delivering successful places?

  Very difficult in all circumstances Difficult without support Manageable with additional support On track within current frameworks Not relevant
The Government’s 2050 Carbon Neutral Target
Changes in private transportation (electric / autonomous vehicles)
Clean Air and Emissions Targets
Delivering Net-Zero Carbon Buildings
Preparing for an aging population
Provision of public services (education and healthcare)
Eliminating Single Use Plastic
Demonstrating social value / community impact

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* 15. Finally, how do you feel about the FUTURE OF THE TOWN CENTRES you are currently operating in, or engaged with?

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* 16. Based on your responses above, do you have any other comments, insights and / or observations?

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* 17. Would you be happy to be involved in follow-up research on this project?

(This may include invitations to participate in one-to-one interviews, roundtable discussions and workshops / seminars.)

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