Managed Services Survey

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* 1. Do you currently use a managed service provider for end user or IT infrastructure support?

Yes

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* 2. Would you expect that to change in the next two years?

Yes

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* 3. How many 1st, 2nd & 3rd line support personnel do you have?

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* 4. How many IT users do they support?

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* 5. What are the main reasons you don't currently use a managed service provider (MSP) for IT support? (Please skip this question if you already use a managed services provider).
Please tick all that apply.

Our company doesn’t work with outsource providers

Concern over quality

Concern/scepticism over cost savings

Complexity of/disruption during transition

Loss of control

Savings clear - just not enough

Fear of having to take it back internally if a problem occurs

Past experience not good

Other (please specify)

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* 6. When you think of your IT platform, which elements are you most likely to work with an MSP for support?

End user/desktop support

Data centre infrastructure (e.g. virtualisation)

Data centre facilities (e.g. racks, connectivity)

Specific infrastructure (e.g. storage)

Specific applications (e.g. oracle, sql server)

Security services

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* 7. As the IT leader for the company do you see IT’s role as:

Supporting the company

Enabling the company

Driving the company

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* 8. When you see the word outsource, do you view it:

In a positive way

In a negative way

Neither positively or negatively

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* 9. When your CEO approaches you about a new business strategy that needs IT assistance to succeed, are you able to answer positively that IT can deliver the requirements, quickly?

All the time

Most of the time

Rarely

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* 10. Within the next 18 months will you be looking at progressing any of the below managed services?
Please tick all that apply.

Managed support (eg service desk)

Managed infrastructure (eg data centre hosting)

Managed Cloud Services (eg cloud desktops)

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* 11. Do you agree or disagree with the following statements?

	Agree	Disagree
The IT team should focus more on the value IT can bring to the company rather than the supporting utilities	The IT team should focus more on the value IT can bring to the company rather than the supporting utilities Agree	The IT team should focus more on the value IT can bring to the company rather than the supporting utilities Disagree
You could do more, faster, if you looked to third parties to deliver the basics	You could do more, faster, if you looked to third parties to deliver the basics Agree	You could do more, faster, if you looked to third parties to deliver the basics Disagree
An expert third party, working for you, to your SLA’s, for the same costs delivering internally, is the way forward	An expert third party, working for you, to your SLA’s, for the same costs delivering internally, is the way forward Agree	An expert third party, working for you, to your SLA’s, for the same costs delivering internally, is the way forward Disagree
Your IT team add real measurable value to your business.	Your IT team add real measurable value to your business. Agree	Your IT team add real measurable value to your business. Disagree
Your IT help desk services can comfortably flex to meet the future demands the business has of you	Your IT help desk services can comfortably flex to meet the future demands the business has of you Agree	Your IT help desk services can comfortably flex to meet the future demands the business has of you Disagree
Most of my time is spent on IT plumbing/basics rather than delivering value to the business	Most of my time is spent on IT plumbing/basics rather than delivering value to the business Agree	Most of my time is spent on IT plumbing/basics rather than delivering value to the business Disagree
The availability of staff holds back your IT plan	The availability of staff holds back your IT plan Agree	The availability of staff holds back your IT plan Disagree
Moving to the cloud is a trigger for looking at how you manage your IT platform	Moving to the cloud is a trigger for looking at how you manage your IT platform Agree	Moving to the cloud is a trigger for looking at how you manage your IT platform Disagree
Your IT platform a drag on your business succeeding	Your IT platform a drag on your business succeeding Agree	Your IT platform a drag on your business succeeding Disagree
Using a managed service provider sounds too complex to implement	Using a managed service provider sounds too complex to implement Agree	Using a managed service provider sounds too complex to implement Disagree

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* 12. To be entered into our prize draw and to receive a copy of our Managed Services guide, please enter your name and email address below.

Name

Email Address

Question Title

* 1. Do you currently use a managed service provider for end user or IT infrastructure support?

Question Title

* 2. Would you expect that to change in the next two years?

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* 3. How many 1st, 2nd & 3rd line support personnel do you have?

Question Title

* 4. How many IT users do they support?

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* 5. What are the main reasons you don't currently use a managed service provider (MSP) for IT support? (Please skip this question if you already use a managed services provider).Please tick all that apply.

Question Title

* 6. When you think of your IT platform, which elements are you most likely to work with an MSP for support?

Question Title

* 7. As the IT leader for the company do you see IT’s role as:

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* 8. When you see the word outsource, do you view it:

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* 9. When your CEO approaches you about a new business strategy that needs IT assistance to succeed, are you able to answer positively that IT can deliver the requirements, quickly?

Question Title

* 10. Within the next 18 months will you be looking at progressing any of the below managed services?Please tick all that apply.

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* 11. Do you agree or disagree with the following statements?

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* 12. To be entered into our prize draw and to receive a copy of our Managed Services guide, please enter your name and email address below.

* 5. What are the main reasons you don't currently use a managed service provider (MSP) for IT support? (Please skip this question if you already use a managed services provider).
Please tick all that apply.

* 10. Within the next 18 months will you be looking at progressing any of the below managed services?
Please tick all that apply.