In June 2018, Birmingham was inspected by Ofsted and the CQC. The purpose of the inspection was to review the implementation of the special educational needs and disabilities (SEND) reforms set out in the Children and Families Act 2014.

 

Following the inspection, Birmingham City Council and Birmingham and Solihull Clinical Commissioning Group were required to submit a Written Statement of Action (WSOA) to address significant area of weakness in the local area’s practice.

 

A partnership comprising of Birmingham City Council, NHS Birmingham and Solihull CCG, Birmingham Children’s Trust and Birmingham Community Healthcare Foundation NHS Trust is working together to deliver a new and improved SEND service over the next 18 months.

Since the first survey took place in November 2018 there have been improvements in:

- Customer service and responding to email and phone calls

- How all services are contributing to Education Care and Health Plans

- The way the ‘voice’ of young people is heard in understanding their ambitions

- The way staff are trained

- How young people aged 14 and above are supported to become young adults

- The launch of a new Parent and Carer Forum

- How we are working with parents and carers, and listening to the feedback that they give us

- Investment in NHS therapy services to reduce waiting times, and improved support whilst children are waiting

- The way complaints are managed and how we are learning from complaints.

We are keen to understand how these changes have impacted on children and families.

Thank you for taking the time to complete this survey – it will take about 10-15 mins

The survey will close on 14 June 2019.

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* 1. In what capacity are you completing the survey?

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* 2. Has your child been assessed for an Education Health and Care (EHC) Plan?

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* 3. If yes, what was your overall experience of the process?

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* 4. Did you experience any challenges with the plan?

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* 5. If yes, please give brief details

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* 6. Have you had any contact with the Special Educational Needs Assessment and Review (SENAR) service?

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* 7. If yes, how would you rate your overall experience of the SENAR service?

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* 8. Have you ever been invited to participate in parent consultation?

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* 9. In the last two years how many times have you had to tell your child’s story within the partnership?

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* 10. What was your overall experience of telling your child’s story?

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* 11. To what extent do you feel that different parts of the partnership have communicated adequately with each other in relation to your child? For example, do you feel that health communicated with education and vice versa?

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* 12. Have you ever raised a concern?

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* 13. If yes, was your concern effectively resolved?

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* 14. If your child was referred for speech and language therapy, please tell us how long you waited for the appointment?

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* 15. If your child was referred for occupational therapy, please tell us how long you waited for the appointment?

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* 16. If your child was referred for physical therapy; please tell us how long you waited for the appointment?

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* 17. While waiting for appointments, did you feel supported by the services? e.g. did you get on-going contact whilst waiting?

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* 18. Have you ever visited the local offer website?

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* 19. If yes, what did you think of it?

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* 20. Are you aware of the Birmingham Parent and Carer Forum?

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* 21. What issues or problems do you think this group of parents and carers  should be campaigning and lobbying about to improve support for Children with SEND?

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* 22. Have any of your children transitioned into adult services?

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* 23. If yes, please rate your experience

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* 24. What would have improved your experience? Please give examples

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* 25. Have you or your children been part of the ‘Ready steady go’ project to support transitions?

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