Staff Surgeries Survey: NHS Hillingdon Primary Care Interpreting and Translation Services

Question Title

* 1. Which organisation do you use for interpreting and translation?

Language Line Solutions

Hounslow Interpretation and Translation Services

Other

Question Title

* 2. Are you happy with the service provided?

Yes

If no, please explain your answer

Question Title

* 3. How easy is it to book appointments with the interpreting/translation services?

Very easy

Somewhat easy

Difficult

Very difficult

Question Title

* 4. Do you think the services are easily accessible to patients?

Yes

If no, please explain your answer

Question Title

* 5. Do you think patients always get the interpreter service they need on time?

Always

Sometimes

Never on time

Please, give a reason for your answer

Question Title

* 6. Is the current service available in line with your surgeries opening hours?

Yes

Please, specify any challenges you may have experienced

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* 7. What tends to be the preferred interpreting/translation service patients opt for:

By phone

Face to face

With family member or friend

Other, please specify

Question Title

* 8. Generally do you feel patients are accessing the right service ?

Always

Sometimes

Never

Please, give a reason for your answer

Question Title

* 9. Do you think patients requesting face to face interpreting service could use the phone service instead?

Yes, some of them

Yes, all of them

No they could not

Please, give a reason for your answer

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* 10. Do you feel that it is indicated clearly in the patient's records their translation/interpreting requirements?

Yes

If no, please explain the implication of this

Question Title

* 11. In your opinion do you think patients tend to arrange an extra appointment to clarify any information they have received?

Always

Usually

Sometimes

Rarely

Never

Staff Surgeries Survey: NHS Hillingdon Primary Care Interpreting and Translation Services

Question Title

* 1. Which organisation do you use for interpreting and translation?

Question Title

* 2. Are you happy with the service provided?

Question Title

* 3. How easy is it to book appointments with the interpreting/translation services?

Question Title

* 4. Do you think the services are easily accessible to patients?

Question Title

* 5. Do you think patients always get the interpreter service they need on time?

Question Title

* 6. Is the current service available in line with your surgeries opening hours?

Question Title

* 7. What tends to be the preferred interpreting/translation service patients opt for:

Question Title

* 8. Generally do you feel patients are accessing the right service ?

Question Title

* 9. Do you think patients requesting face to face interpreting service could use the phone service instead?

Question Title

* 10. Do you feel that it is indicated clearly in the patient's records their translation/interpreting requirements?

Question Title

* 11. In your opinion do you think patients tend to arrange an extra appointment to clarify any information they have received?

Question Title

* 12. Do you have any further comments you would like to add that will help this consultation?