* 1. How well do you think the adviser understood your problem?

* 2. How happy were you about the amount of time you had to discuss your problem?

* 3. Was the information the adviser gave you clearly explained?

* 4. Overall were you happy with the information you received?

* 5. What difference has Citizens Advice made to your situation?

* 6. Would you use Citizens Advice again?

* 7. Would you recommend Citizens Advice to others?

* 8. Can you suggest any ways in which we can improve our service? Or any other comments?

* 9. All answers/comments in this survey are treated confidentially and you are welcome to remain anonymous.  If you have made any comments to which you want a reply please supply contact details below.

* 10. Survey ref (office only)