Independent evaluation of the Single Point of Access service for Kensington and Chelsea and Westminster residents |
Independent peer evaluators would like to hear your views about the Single Point of Access service.
The User Focused Monitoring (UFM) team at The Advocacy Project would like to find out your views about the Single Point of Access (SPA) service. UFM has a 20 year history of evaluating services from the perspective of people who use them. All interviewers have used mental health services themselves and are trained as interviewers. UFM is totally independent from the SPA service. To help us you can fill out this survey or we can come and interview you in your home, at our offices, in the community or over the phone. We can arrange for an interpreter if needed.
The User Focused Monitoring (UFM) team are looking to interview you
If you have:
• called the Single Point of Access service in the last 6 months
• live in Kensington and Chelsea or Westminster
• would like to be interviewed about your experiences of using the SPA
We can set up an interview with you at your home, our offices, in the community or via the phone; or you can complete an online questionnaire below.
The online questionnaire is managed by The Advocacy Project – your answers won’t be accessed by anyone other than The Advocacy Project and will be anonymised for use in our report about what works and what could be improved about the Single Point of Access service based on what you say.
Your confidentiality is important to us and we do not share contact details with other people or organisations.
The User Focused Monitoring (UFM) team are looking to interview you
If you have:
• called the Single Point of Access service in the last 6 months
• live in Kensington and Chelsea or Westminster
• would like to be interviewed about your experiences of using the SPA
We can set up an interview with you at your home, our offices, in the community or via the phone; or you can complete an online questionnaire below.
The online questionnaire is managed by The Advocacy Project – your answers won’t be accessed by anyone other than The Advocacy Project and will be anonymised for use in our report about what works and what could be improved about the Single Point of Access service based on what you say.
Your confidentiality is important to us and we do not share contact details with other people or organisations.
If you would like to be interviewed face to face or over the phone or with an interpreter please contact katja@advocacyproject.org.uk using SPA in the subject title, and we will arrange an interview with you. Face to face or phone interviews can happen even if you have already filled out an online survey (just let us know). We make a small monetary contribution for face to face or phone interviews.
If the information is required in a different format, please do get in touch and email katja@advocacyproject.org.uk.
All our interviewers have used mental health services, are trained and DBS checked. UFM are independent and not part of health or social services. If you would like to find out more about the User Focused Monitoring team you can find out more here: http://www.advocacyproject.org.uk/service/ufm/
All our interviewers have used mental health services, are trained and DBS checked. UFM are independent and not part of health or social services. If you would like to find out more about the User Focused Monitoring team you can find out more here: http://www.advocacyproject.org.uk/service/ufm/