This survey looks at social care services in the London Boroughs of Bromley and Lewisham. The information given will be used by Healthwatch Bromley and Healthwatch Lewisham in order to obtain an understanding of the public's experiences with local social care services.

This survey is anonymous, and should take no more than 5 minutes to complete.
* This survey can be filled in by service users or carers on their behalf.

Question Title

* 1. Are you the...?

Question Title

* 2. Are you in receipt of social care?

Question Title

* 3. In which borough do you live?

Question Title

* 4. Please state the first line of your postcode. E.g. BR1, SE20 etc.

Question Title

* 5. Have you received a social care assessment or reassessment in the last 18 months?

Question Title

* 6. If yes, how easy was it to arrange? If no, please go to Q9.

Question Title

* 7. How soon after your initial assessment did your care package take affect?

Question Title

* 8. Were you happy with the outcome?

Question Title

* 9. Do you feel you, your family member, or preferred carer were adequately involved in the process?

Question Title

* 10. Do you believe you received sufficient information and explanation around your care and support options?

Question Title

* 11. What type of social care support do you receive?

Question Title

* 12. How long have you been receiving social care?

Question Title

* 13. Do you feel you are treated with respect and dignity by those who are involved in your care? If possible, please can you give examples of good care?

Question Title

* 14. Are you happy with the level and quality of care you receive?

Question Title

* 15. Could you please tell us about a situation a) where you were happy with the support you received and b) a situation where your support could have been improved?

Question Title

* 16. If you wanted to make a complaint, would you know who to contact?

Question Title

* 17. Safeguarding means protecting people's health, well-being and human rights, and enabling them to live free from harm, abuse and neglect. Would you know who to contact if you had safeguarding concerns?

Question Title

* 18. If in receipt of home care, please rate the following areas of your care from 1-5. 1 = Poor, 2 = Fair, 3 =  Good, 4 = Very Good, & 5 = Excellent. If no, then please move on to Q18.

  1 2 3 4 5 Unsure
Punctuality of staff
Frequency of visits
Choice of care
Staff attitude and behaviour

Question Title

* 19. If you have any further comments or information regarding your experience of local social care services, please include them below:

T