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* 1. On a scale of 1 - 5 (1 being poor, 5 being excellent) please rate the services provided by Weqas

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* 2. How much of an impact does our accreditation to ISO 17043 and 15195 have on your choice of EQA provider?

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* 3. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas on our range of EQA programmes available and analytes covered?

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* 4. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' EQA report turn around times?

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* 5. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' interpretative EQA reports?

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* 6. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' packaging of samples?

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* 7. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' delivery timeframe for samples?

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* 8. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the shipping options for samples?

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* 9. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the general customer service and friendliness of Weqas staff?

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* 10. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' enrolment renewal process?

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* 11. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas on responding to troubleshooting questions/queries with a resolution in a timely manner?

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* 12. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate Weqas' response to complaints/feedback?

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* 13. Do you feel that you are kept up to date with news and developments regularly?

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* 14. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the Weqas website www.weqas.com?

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* 15. On a scale of 1 -5 (1 being poor, 5 being excellent) how would you rate the "Weqas interactive" section of the website?

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* 16. On a scale of 1 - 5 (1 being not useful, 5 being very useful) how useful is it to have Reference Target values for scoring of programme results (where available)?

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* 17. Based on your experiences with Weqas, would you recommend our services to your colleagues or contacts within the industry?

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* 18. On a scale of 1 - 5 (1 being poor, 5 being excellent) how do you feel Weqas rates in terms of value for money in comparison to other EQA providers?

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* 19. Weqas are currently organising regional EQA workshops, if you are interested in this then please select your preferred region from the list below:

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* 20. What does Weqas do really well? Please list:

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* 21. What can Weqas do in the future to provide you with a better service? Please list:

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* 22. If you would like to share any additional comments or experiences about Weqas then please enter them here:

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* 23. Please leave your contact details below and a member of our marketing team will be happy to get in touch with you regarding your response. Thank you for taking the time to complete this questionnaire.

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