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* 1. Overall, how well does our website meet your needs?

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* 2. How easy was it to find what you were looking for on our website?

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* 3. Did it take you more or less time than you expected to find what you were looking for on our website?

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* 4. How visually appealing is our website?

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* 5. How easy is it to understand the information on our website?

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* 6. Have you used the website to make a payment, report a problem or apply for a service?

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* 7. How likely is it that you would recommend our website to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 8. Do you have any other comments about how we can improve our website?

T