One Housing Web improvement survey Question Title * 1. Which One Housing Websites have you visited? onehousing.co.uk citystyle.london seasonhomes.co.uk OK Question Title * 2. What was the reason you visited the website? Buy a home Rent a home Looking for information Find out about support Looking for work Other (please specify) OK Question Title * 3. What did you like about the website? 1 2 3 4 5 N/A Speed N/A 1 2 3 4 5 N/A Easy to navigate N/A 1 2 3 4 5 N/A Up to date information N/A 1 2 3 4 5 N/A Style N/A 1 2 3 4 5 N/A Easy to understand N/A OK Question Title * 4. Did you experience any issues on the website? OK Question Title * 5. Which pages or sections did you find most useful and why? Please feel free to paste the URL links in the box below. OK Question Title * 6. Which page or sections did you find least useful and why? Please feel free to paste the URL in the box below. OK Question Title * 7. Not relating to One Housing, what is your favourite website? OK Question Title * 8. Why is it your favourite website? Functionality Style Speed Simplicity Security OK Question Title * 9. From the list below, please rate in order of importance to you, the top 10 musts when looking for a property. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Up to date information 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Online viewings (photos) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Virtual viewing (virtual tour) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Details of property including floor plan 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Online tenancy sign up 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Online furnishing feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Affordability calculator 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Local information 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Live chat 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Ability to make appointments to view 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Ability to register your details 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Downloadable information on the process of buying a property 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Downloadable brochures and price lists 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Online portal or customer area OK Question Title * 10. Is there any other information you would like to be made available online when searching for a home? OK Question Title * 11. Please let us know any other comments or suggestions you have on how we we can improve our websites. OK DONE