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* 1. What type of customer are you?

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* 2. Do you think it is reasonable for Wandle to charge residents for services that are outside of the landlord’s repairs responsibilities?
This might include things such as replacing locks when residents lose keys or fixing broken toilet seats.

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* 3. Is it reasonable for us to charge tenants for missed appointments/aborted jobs when they are not home to let us carry-out/complete the repair?

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* 4. What is your preferred choice for reporting a repair?

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* 5. Do you think the policy clearly defines your responsibilities as a tenant and ours as a customer in regards to repairs?

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* 6. Do you agree that we should provide a higher service specification for customers with vulnerabilities?
This could include: providing a free handy-man service; quicker response times; and not re-charging for certain repairs that would usually be their responsibility.

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* 7. Do you agree that to improve our out-of-hours service we should reduce demand by only attending properties out-of-hours for what we consider to be an emergency repair?

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* 8. We have introduced estate inspections for communal areas, do you think this will help improve reporting of communal repairs and fire risk situations?

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* 9. Would you be interested in being involved in estate inspections?

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