Responsive Repairs Resident Consultation Question Title * 1. What type of customer are you? I rent my home from Wandle I am a Shared Owner I am a Leaseholder Other (please specify) OK Question Title * 2. Do you think it is reasonable for Wandle to charge residents for services that are outside of the landlord’s repairs responsibilities?This might include things such as replacing locks when residents lose keys or fixing broken toilet seats. Yes No Not Sure Comments: OK Question Title * 3. Is it reasonable for us to charge tenants for missed appointments/aborted jobs when they are not home to let us carry-out/complete the repair? Yes No Not Sure How much do you think is reasonable to charge for missed appointments? OK Question Title * 4. What is your preferred choice for reporting a repair? Phone call Email Webchat Letter Mobile App Other (please specify) OK Question Title * 5. Do you think the policy clearly defines your responsibilities as a tenant and ours as a customer in regards to repairs? Yes No Not Sure Comments: OK Question Title * 6. Do you agree that we should provide a higher service specification for customers with vulnerabilities?This could include: providing a free handy-man service; quicker response times; and not re-charging for certain repairs that would usually be their responsibility. Yes No Not Sure Comments OK Question Title * 7. Do you agree that to improve our out-of-hours service we should reduce demand by only attending properties out-of-hours for what we consider to be an emergency repair? Yes No Not Sure Comments OK Question Title * 8. We have introduced estate inspections for communal areas, do you think this will help improve reporting of communal repairs and fire risk situations? Yes No Not Sure Comments OK Question Title * 9. Would you be interested in being involved in estate inspections? Yes No OK NEXT