It starts with You - health and social care survey - Healthwatch Bury

Welcome to this #It Starts With You questionnaire from Healthwatch Bury.

We are the local consumer champion for health and care services in Bury.  We are asking local people about their experiences of these services in the past 12 months.

In this questionnaire, we will ask you:

* What services you have used in the past year
* About your best experiences and those you were least satisfied with - what was good and what can be improved.
 
This questionnaire is completely voluntary. 
 
Please choose from the drop down menu if you have used any of the services listed below as a Bury MBC resident (i.e. Bury, Tottington, Ramsbottom, Radcliffe, Whitefield, Prestwich) and how you rate these services.

Question Title

* 1. GP/Family Doctor

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
GP/Family Doctor

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* 2. Out of Hours GP service (BARDOC)

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Out of hours GP service (BARDOC)

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* 3. Primary Care Walk In Centre

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Primary Care Walk In Centre

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* 4. Accident and Emergency department 

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Hospital (A&E)

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* 5. Hospital inpatient service

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Hospital Inpatient (onto a ward)

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* 6. Hospital outpatient

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Hospital Outpatient (clinic appointment)

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* 7. Child and Adolescent Mental Health Services (Healthy Young Minds Bury) 

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Child and Adolescent Mental Health services (Healthy Young Minds Bury)

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* 8. Emergency ambulance service

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Emergency ambulance

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* 9. Non-emergency ambulance service

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Non-emergency ambulance

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* 10. Sexual health services 

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Sexual health services

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* 11. Community NHS service (e.g. district nurses, physiotherapy, chiropody, health visitors, midwives etc.)

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
NHS services in the community

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* 12. Pharmacy/chemist

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Pharmacy/chemist

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* 13. Optician

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Optician

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* 14. Residential care (care homes and nursing)

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Residential care (care homes and nursing)

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* 15. Home care (care workers at your home)

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Home care (care workers at your home)

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* 16. Other adult social care services

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Other adult social care services

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* 17. Services for carers

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Services for carers

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* 18. Children's social care services

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Children's social care services

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* 19. Home adaptations

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Home adaptations

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* 20. Health information and advisory services

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Health information and advisory services

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* 21. Advocacy

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Advocacy

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* 22. Financial support

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Financial support

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* 23. Community support and activities

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Community support and activities

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* 24. Other services

  Have you used the following service? Rate the quality of service 1 poor to 5 excellent
Other services

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* 25. Do you feel involved about decisions in your:

  Yes No Don't know Sometimes
Health care
Social care

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* 26. Do you feel listened to by:

  Yes No Don't know Sometimes
Healthcare professionals
Social care professionals

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* 27. Is there anything preventing you from being healthy, and if so what?

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* 28. What services do you need more access to? (e.g. dentist, help in your home)

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* 29. What health care services do you feel need to be improved and why?

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* 30. What social care services do you feel need to be improved and why?

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* 31. Please provide your email or postal address if you would like to be involved in future Healthwatch Bury surveys

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