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Living in the new norm

Survey ahead of our interactive session on 15th October at 1pm where the results will be shared and discussed by our panel

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* 1. What % of your workforce remain with at least some element of working from home?

0% 100%
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i We adjusted the number you entered based on the slider’s scale.

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* 2. Are you operating a hybrid homeworking/office working  model?  e.g. employees work some of their time at home and some in the office

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* 3. How difficult is the ongoing planning of employees, ensuring social distancing and safe working alongside fairness and employee engagement?

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* 4. My organisation's processes and technology for planning and scheduling continue to support requirements living in the new norm, allowing me to schedule safe working whilst providing employees autonomy?

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* 5. How has customer channel usage changed?

  During Lock down Now
Face to Face
Voice
Chat
Messaging
Email/Web Mail
Mail
Automation/Chat Bot

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* 6. How would you describe Quality, Productivity, NPS or other employee metrics now compared to this time last year?

  Increased Stayed the Same Decreased Unknown
Quality
Productivity
Sickness
Attrition
NPS
ESat

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* 7. How would you rate employee engagement in your organisation currently

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* 8. The results of this survey will be discussed on of Homeworking Series event on 15th October at 1pm - please leave your details below if you would like more information on this free event and/or would like a copy of the results.  Thanks

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