Wandsworth Training Hub
Primary Care Staff Training Needs Analysis

Administrative and non-clinical staff survey

Thank you for helping with this survey of training needs for staff working in primary care in Wandsworth. This training needs analysis is particularly important given the formation of Primary Care Networks (PCNs) and challenges faced by primary care since the start of COVID-19.

We are keen to understand your training needs and ask that you complete this 5 minute survey to enable us to plan workforce training for the following year based on your feedback.

Please be aware that this survey is anonymous but if you would like to advise us of your individual training needs there will be space at the end of the survey to identify yourself.

Thank you for your help and if you have any queries please contact swlccg.training@nhs.net

Question Title

* 1. Please indicate your role

Receptionist

Administrator

Practice Manager

Asst Practice Manager

IT Lead

Medical Assistant

Care Coordinator

Other (please specify)

Question Title

* 2. How long have you been in your role?

Question Title

* 3. Have you received any training (including half and one day training sessions) in the last 12 months?

Yes (please state topics/name of course in the comment section)

Topics/courses (please specify)

Question Title

* 4. Please indicate if you would like training in the following topics

Induction Workshop for Primary Care

Medical Terminology

Effective Telephone Communication

Dealing with Challenging Patients

Reaching Excellence for Experienced Reception Staff

Medical Chaperoning

Effective Coding in Primary Care

Note Summarising in Primary Care

Information Governance for Reception/Admin Staff

Developing Resilience and Patient Focus for GP Receptionists

Managing Conflict

Developing a Business Case and Ensuring Successful Implementation

Engaging and Motivating Staff

Enhancing Income Through Data Capture

Managing Your Personal Development

Managing the Partnership

Managing Performance

Developing Resilience and Mental Toughness

Effective Appraisals

Managing Your Time and Delegating Effectively

Strategic Development Planning

Supporting Your Team Through Organisational Change

Managing staff/teams remotely

Managing Conflict in the Workplace

Employment Law

Understanding developments in primary care and development opportunities

Word

Excel

Other (please specify)

Question Title

* 5. Do you feel you have training needs that have not been recognised? If so, please state in the comments box

Question Title

* 6. Do you feel there are training needs that have emerged following the COVID-19 changes in healthcare delivery that have not been recognised? If so, please state in the comment box.

Question Title

* 7. Do you feel there are needs for either new or existing roles within your practice or PCN? If yes, please indicate

Generic inductions

Supervision

Understanding different roles

Managing appointments with new roles/ new systems

Other (please specify)

Question Title

* 8. Optional - If you would like to identify yourself/and/or your PCN area please complete below.

Not applicable

Email Address

Question Title

* 9. Optional - Your PCN area

Not applicable

Battersea

Brocklebank

BTF

Grafton

Nightingale

Prime

Wandle

Wandsworth

West Wandsworth

Wandsworth Training Hub Primary Care Staff Training Needs Analysis

Administrative and non-clinical staff survey

Question Title

* 1. Please indicate your role

Question Title

* 2. How long have you been in your role?

Question Title

* 3. Have you received any training (including half and one day training sessions) in the last 12 months?

Question Title

* 4. Please indicate if you would like training in the following topics

Question Title

* 5. Do you feel you have training needs that have not been recognised? If so, please state in the comments box

Question Title

* 6. Do you feel there are training needs that have emerged following the COVID-19 changes in healthcare delivery that have not been recognised? If so, please state in the comment box.

Question Title

* 7. Do you feel there are needs for either new or existing roles within your practice or PCN? If yes, please indicate

Question Title

* 8. Optional - If you would like to identify yourself/and/or your PCN area please complete below.

Question Title

* 9. Optional - Your PCN area

Wandsworth Training Hub
Primary Care Staff Training Needs Analysis