As you may know, the COVID-19 pandemic has led to changes to many mental health support services, with services temporarily suspended, running a reduced capacity and/or switching to a remote format by telephone and online /video.                                       

We are committed to improving mental health services, and your feedback will help us to understand how they are working in Bristol, North Somerset and South Gloucestershire (BNSSG), so that we can identify and quickly work on areas for improvement. Therefore, we want to find out about your experience of accessing and using mental health support services in the past few months.

Any personal information about you will be kept safe in a way that is recommended by the General Data Protection Regulations (GDPR). We will use the answers to the survey questions to write a brief report and put it on our website. We will not include anyone's personal information in it.

Please note all anonymized responses will be shared with the BNSSG Healthier Together Partnership to ensure your contribution helps them improve their services and how those services work.

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* 1. Before we get feedback on your experience of mental health services, we would like to understand what your TOP THREE concerns are about the impact of coronavirus on you and your family at the moment?

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* 2. Have you, or someone you care for, accessed or tried to access mental health (MH) support in BNSSG between March – July 2020?

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* 3. Are you:
PLEASE CHOOSE ONE OPTION ONLY (IF YOU WISH TO ANSWER FROM A DIFFERENT PERSPECTIVE, PLEASE COMPLETE THE QUESTIONNAIRE AGAIN AFTER YOU HAVE COMPLETED THIS ONE)

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* 4. Did you experience any of the following problems accessing mental health support services in the past few months?

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* 5. Please tell us the name of the organisation that you or the person you cared for used or tried to use (if known)
PLEASE CHOOSE ALL THAT APPLY - IF NOT SURE PLEASE SELECT UNKNOWN / UNSURE

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* 6. Please tell us the name of the service you or the person you are caring for used or tried to use if known?

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* 7. How well does / did the service meet your needs or the needs of the person you are supporting?
PLEASE CHOOSE ONE BOX ONLY

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* 8. Did you or the person you are caring for find the staff:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

  Always Usually Sometimes Rarely Never N/A
Helpful
Caring
Non-judgmental
Understanding of your needs
Responsive to your needs

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* 9. To what extent do you agree or disagree with the following statements about the quality of the support services you (or the person you are caring for) have used in the past few months:
PLEASE CHOOSE ONE BOX ONLY FOR EACH STATEMENT

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know
I was given enough time to discuss needs
I was involved in discussions about care and treatment
I was involved in decisions about care and treatment
I felt listened to
The support I received helped my mental health 

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* 10. Please can you tell us what worked well with the support services you / the person you are caring for used?

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* 11. What could have improved your experience?

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* 12. Is there anything else you would like to tell us? Please use the comment box below if you would like to do so.

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