Thank you for taking the time to complete our short survey. We will use your feedback to improve the service we provide to our member organisations.

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* 1. Is your organisation a member of COUNTER?

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* 2. In what country do you work?

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* 3. Please tell about us your membership category.

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* 4. How satisfied are you with COUNTER’s overall communication efforts?

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* 5. How satisfied are you with our COUNTER web site?

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* 6. How can we improve the website?

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* 7. Have you used any of our Friendly Guides to COUNTER?

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* 8. If you have used one or more of our Friendly Guides, please use the scale below to indicate how useful you found it.

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* 9. Have you watched any of our COUNTER Foundation Class online tutorials?

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* 10. How satisfied are you with the quality of information and frequency of our membership newsletter?

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* 11. Did you attend one of our COUNTER webinars about Release 5 of the COUNTER Code of Practice?

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* 12. If you attended a COUNTER webinar, please use the scale below to indicate how useful you found it.

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* 13. How can we enhance membership for you and your organisation? (Please check all that apply)

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* 14. Overall how satisfied are you with COUNTER as an organisation?

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* 15. Please tell us how we can improve our services to members.

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* 16. Would it be helpful to have a TR Standard View which includes both Controlled Access and OA_Gold access?

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* 17. Have you used our free Validation Tool?

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* 18. If you have used the Validation Tool, please use the scale below to indicate how useful you found it.

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* 19. If you have contacted COUNTER with a query about Release 5, how satisfied are you with the speed and quality of the response?

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* 20. We are interested in your comments and suggestions about Release 5 of the Code of Practice.

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