Many of our residents are increasingly comfortable buying goods and services online, and we can see that this is reflected by how they are accessing council services too.

However, it is important that services are designed around the needs of everyone who may need them. We want to understand how our residents access services, how comfortable they are online, and which service channels they may want to use in future.

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* 1. Which of these best describes your understanding of what Rugby Borough Council does?

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* 2. Thinking about the last 12 months, including the Covid-19 pandemic, how well has Rugby Borough Council kept you informed?

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* 3. Thinking about the last 12 months, including the Covid-19 pandemic, to what extent do you agree that Rugby Borough Council is a trustworthy source of news and information?

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* 4. Have you used the Council’s website to access information about the Coronavirus and the impact that this is having on Council services?

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* 5. Have you had any difficulty accessing any of the services you need during the pandemic?

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* 6. If, yes, which services?

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* 7. How involved do you feel in decisions that affect you?

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* 8. Why do you contact the council (can select more than one)

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* 9. Do you have home internet/WiFi access?

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* 10. How would you rate your home / work internet connection speed / reliability?

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* 11. How do you normally access the internet?

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* 12. Do you use any additional software such as screen zooming, screen readers or translation software?

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* 13. Do you use any voice services such as Amazon Alexa or Google Home?

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* 14. Which of these best describes your use of the internet?

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* 15. What do you use the internet for? Select all that apply.

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* 16. Which of these social media do you use?

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* 17. If the council could resolve your enquiry through any of the following, how would you prefer to contact us? Select all that apply.

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* 18. Has this changed since the pandemic?

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* 19. If we could send you text or email alerts or notifications about progress with your enquiry, would you find them helpful? For example, to give you updates on a case that you’ve raised or to let you know about disruptions that may affect you, like if your bin collection being missed.

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* 20. If we could send you occasional email updates about topics that interested you, would you be happy to receive them? We will not use your email address for any other purpose.

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* 21. Would you be prepared to receive notifications about future council surveys that may help us to improve our services? We will not use your email address for any other purpose.

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