WICCI Services - Evaluation & Review

Please share your views with us in confidence

To allow us to help evaluate the range of services we provide at WICCI we would appreciate your views and feedback. We assure you that all responses are treated confidentially, and you do not have to give your name.

The data collected within this form will be processed in line with WICCI’s data protection policies which comply with the requirements of the General Data Protection Regulation (GDPR) and the current Data Protection Act.

Thank you for taking the time to complete this survey and sharing your feedback. We would really appreciate your confidential responses to this evaluation by Friday 19th May 2023.

Question Title

* 1. HOW DID YOU FIND OUT ABOUT WICCI SERVICES?

Word of Mouth

Approached Service Directly

Macmillan Nurse

GP /other Healthcare Referral

Other (please detail)

Question Title

* 2. NEEDS ASSESSMENT

	Agree Strongly	Agree	Disagree	Disagree Strongly
I feel when using WICCI, I am in a safe space where I can share my worries and concerns	I feel when using WICCI, I am in a safe space where I can share my worries and concerns Agree Strongly	I feel when using WICCI, I am in a safe space where I can share my worries and concerns Agree	I feel when using WICCI, I am in a safe space where I can share my worries and concerns Disagree	I feel when using WICCI, I am in a safe space where I can share my worries and concerns Disagree Strongly
WICCI support has helped me (or my family) navigate circumstances at different stages of cancer journey in a timely way	WICCI support has helped me (or my family) navigate circumstances at different stages of cancer journey in a timely way Agree Strongly	WICCI support has helped me (or my family) navigate circumstances at different stages of cancer journey in a timely way Agree	WICCI support has helped me (or my family) navigate circumstances at different stages of cancer journey in a timely way Disagree	WICCI support has helped me (or my family) navigate circumstances at different stages of cancer journey in a timely way Disagree Strongly
I feel better able to cope with my (non-medical) circumstances as a result of engaging with the WICCI team, my resilience has improved	I feel better able to cope with my (non-medical) circumstances as a result of engaging with the WICCI team, my resilience has improved Agree Strongly	I feel better able to cope with my (non-medical) circumstances as a result of engaging with the WICCI team, my resilience has improved Agree	I feel better able to cope with my (non-medical) circumstances as a result of engaging with the WICCI team, my resilience has improved Disagree	I feel better able to cope with my (non-medical) circumstances as a result of engaging with the WICCI team, my resilience has improved Disagree Strongly
Engaging with WICCI has helped reduce the impact of anxiety, depression, stress and fear as a result of cancer	Engaging with WICCI has helped reduce the impact of anxiety, depression, stress and fear as a result of cancer Agree Strongly	Engaging with WICCI has helped reduce the impact of anxiety, depression, stress and fear as a result of cancer Agree	Engaging with WICCI has helped reduce the impact of anxiety, depression, stress and fear as a result of cancer Disagree	Engaging with WICCI has helped reduce the impact of anxiety, depression, stress and fear as a result of cancer Disagree Strongly
WICCI support has been an important contributor to my emotional wellbeing during my experience with cancer	WICCI support has been an important contributor to my emotional wellbeing during my experience with cancer Agree Strongly	WICCI support has been an important contributor to my emotional wellbeing during my experience with cancer Agree	WICCI support has been an important contributor to my emotional wellbeing during my experience with cancer Disagree	WICCI support has been an important contributor to my emotional wellbeing during my experience with cancer Disagree Strongly

Question Title

* 3. ACCESSIBILITY

	Strongly Agree	Agree	Disagree	Strongly Disagree
The services provided by WICCI are accessible to me.	The services provided by WICCI are accessible to me. Strongly Agree	The services provided by WICCI are accessible to me. Agree	The services provided by WICCI are accessible to me. Disagree	The services provided by WICCI are accessible to me. Strongly Disagree
The WICCI building (or spaces used by WICCI) is accessible for me.	The WICCI building (or spaces used by WICCI) is accessible for me. Strongly Agree	The WICCI building (or spaces used by WICCI) is accessible for me. Agree	The WICCI building (or spaces used by WICCI) is accessible for me. Disagree	The WICCI building (or spaces used by WICCI) is accessible for me. Strongly Disagree
The WICCI premises and staff provide a welcoming space, private & quiet and somewhere I feel I can ‘drop by’ at any time.	The WICCI premises and staff provide a welcoming space, private & quiet and somewhere I feel I can ‘drop by’ at any time. Strongly Agree	The WICCI premises and staff provide a welcoming space, private & quiet and somewhere I feel I can ‘drop by’ at any time. Agree	The WICCI premises and staff provide a welcoming space, private & quiet and somewhere I feel I can ‘drop by’ at any time. Disagree	The WICCI premises and staff provide a welcoming space, private & quiet and somewhere I feel I can ‘drop by’ at any time. Strongly Disagree
If I have requested I have been able to have home visits or telephone support from the WICCI team.	If I have requested I have been able to have home visits or telephone support from the WICCI team. Strongly Agree	If I have requested I have been able to have home visits or telephone support from the WICCI team. Agree	If I have requested I have been able to have home visits or telephone support from the WICCI team. Disagree	If I have requested I have been able to have home visits or telephone support from the WICCI team. Strongly Disagree
I have been affected by higher living costs whilst going through cancer as a result of living in the Western Isles and the support offered through WICCI has helped me at that time.	I have been affected by higher living costs whilst going through cancer as a result of living in the Western Isles and the support offered through WICCI has helped me at that time. Strongly Agree	I have been affected by higher living costs whilst going through cancer as a result of living in the Western Isles and the support offered through WICCI has helped me at that time. Agree	I have been affected by higher living costs whilst going through cancer as a result of living in the Western Isles and the support offered through WICCI has helped me at that time. Disagree	I have been affected by higher living costs whilst going through cancer as a result of living in the Western Isles and the support offered through WICCI has helped me at that time. Strongly Disagree

Question Title

* 4. SUPPORT PROVIDED & IMPACT OF ENGAGEMENT

	Strongly Agree	Agree	Disagree	Strongly Disagree
WICCI support is something I would recommend to others	WICCI support is something I would recommend to others Strongly Agree	WICCI support is something I would recommend to others Agree	WICCI support is something I would recommend to others Disagree	WICCI support is something I would recommend to others Strongly Disagree
Appointments and support are quick and easy to arrange	Appointments and support are quick and easy to arrange Strongly Agree	Appointments and support are quick and easy to arrange Agree	Appointments and support are quick and easy to arrange Disagree	Appointments and support are quick and easy to arrange Strongly Disagree
WICCI know and understand the challenges faced by cancer patients in a rural/island locality and respond accordingly	WICCI know and understand the challenges faced by cancer patients in a rural/island locality and respond accordingly Strongly Agree	WICCI know and understand the challenges faced by cancer patients in a rural/island locality and respond accordingly Agree	WICCI know and understand the challenges faced by cancer patients in a rural/island locality and respond accordingly Disagree	WICCI know and understand the challenges faced by cancer patients in a rural/island locality and respond accordingly Strongly Disagree

What other forms of support do you rely on locally or off island? Please list:

Question Title

* 5. UNIQUE SERVICE OFFERING IN THE WESTERN ISLES

	Very important	Important	Not Important
Bespoke support being available in my local area and not having to travel to the mainland or deal with advisers on the phone	Bespoke support being available in my local area and not having to travel to the mainland or deal with advisers on the phone Very important	Bespoke support being available in my local area and not having to travel to the mainland or deal with advisers on the phone Important	Bespoke support being available in my local area and not having to travel to the mainland or deal with advisers on the phone Not Important
Bespoke support available to me and my family members, the whole family approach, available at the moment in time that we need it	Bespoke support available to me and my family members, the whole family approach, available at the moment in time that we need it Very important	Bespoke support available to me and my family members, the whole family approach, available at the moment in time that we need it Important	Bespoke support available to me and my family members, the whole family approach, available at the moment in time that we need it Not Important
WICCI know my locality and my community, they have helped me deal with practical and emotional worries and concerns as they arise	WICCI know my locality and my community, they have helped me deal with practical and emotional worries and concerns as they arise Very important	WICCI know my locality and my community, they have helped me deal with practical and emotional worries and concerns as they arise Important	WICCI know my locality and my community, they have helped me deal with practical and emotional worries and concerns as they arise Not Important
Peer support group sessions help me in my journey, I know I have support nearby and its relevant to my situation	Peer support group sessions help me in my journey, I know I have support nearby and its relevant to my situation Very important	Peer support group sessions help me in my journey, I know I have support nearby and its relevant to my situation Important	Peer support group sessions help me in my journey, I know I have support nearby and its relevant to my situation Not Important
Complimentary therapy or counselling sessions delivered by WICCI professionals have helped me navigate times of challenge	Complimentary therapy or counselling sessions delivered by WICCI professionals have helped me navigate times of challenge Very important	Complimentary therapy or counselling sessions delivered by WICCI professionals have helped me navigate times of challenge Important	Complimentary therapy or counselling sessions delivered by WICCI professionals have helped me navigate times of challenge Not Important

What other forms of support do you rely on locally or off island? Please list:

WICCI Services - Evaluation & Review

Please share your views with us in confidence

Question Title

* 1. HOW DID YOU FIND OUT ABOUT WICCI SERVICES?

Question Title

* 2. NEEDS ASSESSMENT

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* 3. ACCESSIBILITY

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* 4. SUPPORT PROVIDED & IMPACT OF ENGAGEMENT

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* 5. UNIQUE SERVICE OFFERING IN THE WESTERN ISLES

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* 6. If you didn’t have the support that WICCI has been able to provide, how different would your experience going through cancer have been?

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* 7. Do you feel that you have any (non-medical) needs that are not yet being met in your cancer journey?

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* 8. Do you have any other comments? (please note below)