Annual Patient Survey - Closing date 31st December 2019

Every year we seek the opinions of our patients about the services that we offer at Warmdene and Deneway. Your feedback is extremely important to us as it will be used to improve the services that we offer. Your responses will be reviewed by the practice management team in conjunction with the patient group. This anonymous survey should take no longer than 5 minutes to complete. Thank you for your support and assistance. 

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* 1. Do you find the staff at Warmdene or Deneway helpful, professional and approachable?

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* 2. In the past 12 months how easy have you found the following

  Have not tried Very easy Fairly easy Not easy
Getting through on the telephone (please note - since 9th October 2019 we have changed the message system and reduced waiting times)  
Obtaining test results by telephone
Requesting repeat medication
Speaking to a nurse or doctor on the telephone

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* 3. Over the past year we have introduced changes to our GP appointments system. We also offer pre-bookable, same day, telephone, evening and weekend appointments. In the past 12 months have you been able to access a GP in a reasonable amount of time to meet your healthcare needs?

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* 4. If you saw a doctor or nurse within the last 12 months,  how good were they at each of the following. Please choose one option for each question.

  Very Good Good Satisfactory Poor Very poor
Giving you enough time
Listening  (for example - did they understand what is wrong with you)
Explaining tests and treatments
Involving you in decisions
Treating you with dignity and respect
I did not see a doctor or nurse in past 12 months

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* 5. Our receptionists do their best to get you the appointment you need or to advise you of other services that may assist you. Receptionists deal with a vast array of queries often while under time pressure. How good are they at each of the following?

  Very Good Good Satisfactory Poor Very Poor
Understanding your requests
Treating you with dignity and respect
Explaining the services or options available to you (here or elsewhere)
Ensuring your confidentiality is respected

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* 6. Continuity of care is important to us. It has a positive impact on patient safety, communication, trust and care. Is it important for you to see the same doctor for your appointments?

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* 7. How can we improve any of the services that we offer to our patients? If you have no suggestions please state "none".

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* 8. I find the practice environment friendly, welcoming, clean and tidy.

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* 9. What is your age and how often do you attend? PLEASE ONLY CHECK ONE ANSWER.

  4 or more attendances per year 3 or less attendances per year
Under 17
17 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75 or over
0 of 9 answered
 

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