Customer Survey for Say it With Wood

Say it with Wood Customer satisfaction survey

Thank you for taking the time to complete this short survey - it should take less than 5 minutes. Your help is much appreciated. Please answer as fully as you can - your responses will help us to improve our products and our service to you. If you would like to send us a testimonial or discuss a concern please email info@sayitwithwood.co.uk

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* 1. How did you hear about Say It With Wood?

Came up through a web search (please specify in comment box what words your searched for)

Recommended by a friend / colleague

Recommended by another coppice related business

Saw an advert (please specify where in comment box)

Saw Say It With Wood at a gardening event or show, please specify which one.

Am a regular customer

Other (please specify how in the comment box)

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* 2. What made you decide to order through Say It With Wood?

Because it's local / sustainable / ethical

Came recommended by a previous customer

Good value

Preferred the overall look of Say It With Wood's product when looking at website pictures etc

Used Say It With Wood before

Quality / durability of the wood

Friendliness of service and ability to discuss needs before the order was placed

Say it with wood were the first company I found.

Other (please specify)

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* 3. We have recently moved premises - if you have visited us what did you think of the new yard?

Accessible

Interesting

Informative / helpful

Other (please specify)

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* 4. Were you happy with the Service? ie leadtime, price, communication and customer service?

Yes

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* 5. Upon receipt of your items, was your order what you were expecting?

Yes

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* 6. Please specify which gardening / forestry / fencing publications you read? (if any. Please also include any online publications)

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* 7. In what ways do you think Say It With Wood could improve? E.g Any extra products you think we should offer? Did you find the website easy to use? Were staff helpful?

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* 8. Which of the other services and products Say it with Wood offer are you aware of ?

Mobile sawmilling

Forestry, tree services and woodland management

Cleft Chestnut Fencing

Sawn Oak, Chestnut, hard and softwood fencing and garden products.

Chestnut poles and materials for DIY and landscape projects

Firewood, both logs and wholesale cordwood

Garden products, such as furniture and trellis

Rustic structures, such as gazebos and summerhouses

Surplus sales such as offcuts for firewood

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* 9. Are you aware of the link between using British Timber and managing woodlands?

Yes

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* 10. Would you use Say it with Wood again?

Yes

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