2020 Club Survey

Bath Tennis Club, in its 140th year, is inviting you to participate in this survey to feedback and contribute your thoughts and ideas. We really value your opinions and thank you in advance for your time. The survey will take no more than 10 to 15 minutes to complete. Your responses will guide us in making the right decisions to help protect the future legacy of your local community outdoor recreational safe space!

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* 1. What is your gender? (if answering on behalf of a child then please enter child's gender)

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* 2. What is your association to the club?

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* 3. What type of membership do you have?

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* 4. About you - How many years have you played tennis?

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* 5. About you - How many years have you been a member at Bath Tennis Club?

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* 6. How did you originally hear about the club?

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* 7. What was your main reason for joining the club?

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* 8. Where do you generally go to get club news?

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* 9. On average, how often did you play tennis this past year?

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* 10. Is there anything that would encourage you to play more?

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* 11. What is your preferred surface to play tennis

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* 12. How would you describe your level of tennis?

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* 13. What is your preferred option when playing?

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* 14. How important is competitive league tennis versus social tennis to you?

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* 15. How satisfied are you with the following? (*Except where identified, all questions relate to Pre CoVid-19 restrictions)

  Unsatisifed Somewhat Satisifed Satisified More than Satisfied Outstanding N/A
Clubhouse
Changing facilities
Toilets
Cleanliness
Outdoor seating area
Court condition 2020
Court availability (Pre Covid-19 restrictions)
*Court availability (post Covid-19 restrictions)
Junior Coaching / Camps
Adult Beginner Coaching
Adult Improver Coaching
Adult Team Coaching
Cardio Tennis
Social Events
Club Competitions
Communication – Email
Communication - Social Media
Communication – Website
Membership Application Process
Membership Welcome Email
Court Booking System
Overall

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* 16. Would you recommend us to a friend

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* 18. Are you currently a member or participate in other club/society or recreational activities (Select as appropriate)

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* 19. Have you previously played or heard of the following?

  Heard of Played New to me
Real Tennis
Padel Tennis
Pop Tennis
Pickleball

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* 20. How would you score the club’s response to the current restrictions and resumption of tennis programme so far? 

  Unsatisifed Somewhat Satisifed Satisifed More than Satisifed Outstanding
Communication
Guidelines
Accessibility
Cleanliness / sanitisation opportunities
Opportunities to play
Membership free balls offer
Satisfaction levels of non-member guests you invite to the club
Coaches behaviour
Members behaviour

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* 22. When the club considers easing the restrictions further, what will encourage you to feel that the club is operating a safe recreational outdoor space.

  Yes No Unsure
More frequent sanitisation of the facility (Currently at the start of the day)
More Sanitisation points
Restricted access to the clubhouse
Designated outdoor social areas (1 for each court in use)
Maintaining advanced bookings only
Providing a 15-minute buffer between bookings
Limiting non-members to certain times of the day / week
Monitored & managed club play sessions

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* 23. When thinking about the club’s future, please rank the following

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* 24. Given the following options what would you prefer? 

  No thank you No Opinion Consider High Priority Essential
Keep everything as it is with aesthetic improvement
Fewer courts more variety (some options below)
Provide a family play zone
Provide additional recreational activities
Provide an Indoor / Outdoor fitness centre
Introduce new variants of tennis padel/pop/pickleball
Facilitate a resident therapist room
Designated parking area
Drop off / Pick up zone

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* 25. If the club held a future development members consultation session would you likely attend?

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* 26. Final comments - Please take a moment to share with us any relevant feedback that we may find beneficial and useful, thank you!

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