Bath Tennis Club Community Feedback - 2020 & Beyond

2020 Club Survey

Bath Tennis Club, in its 140th year, is inviting you to participate in this survey to feedback and contribute your thoughts and ideas. We really value your opinions and thank you in advance for your time. The survey will take no more than 10 to 15 minutes to complete. Your responses will guide us in making the right decisions to help protect the future legacy of your local community outdoor recreational safe space!

Question Title

* 1. What is your gender? (if answering on behalf of a child then please enter child's gender)

Female

Male

Other

Question Title

* 2. What is your association to the club?

Member

Non-member participant

Neither of the above

Question Title

* 3. What type of membership do you have?

Full Adult

Off Peak/Out of County

Young Adult / Student

One parent player & children

Couple

Family

Social

Junior

Non-member participating in coaching/club activities

Not Applicable

Question Title

* 4. About you - How many years have you played tennis?

0-1

2-4

Question Title

* 5. About you - How many years have you been a member at Bath Tennis Club?

0-1

2-4

Question Title

* 6. How did you originally hear about the club?

Web search

Recommended by friend/neighbour

From my child’s school

Saw a poster

Other (please specify)

Question Title

* 7. What was your main reason for joining the club?

Improve your tennis

Improve your fitness and physical ability

Meet new people / socialise

Play competitive matches

Other (please specify)

Question Title

* 8. Where do you generally go to get club news?

Club website

Facebook

Email from the club

Other (please specify)

Question Title

* 9. On average, how often did you play tennis this past year?

2 or more times per week

1 per week

1 per fortnight

1 per month

less than 1 per month

Question Title

* 10. Is there anything that would encourage you to play more?

Better courts

Improved Floodlights

Parking

Playing after 9pm

Improved changing rooms

Additional facilities (Please describe)

Question Title

* 11. What is your preferred surface to play tennis

Hard

Astro

Clay

Acrylic

Other (please specify)

Question Title

* 12. How would you describe your level of tennis?

Beginner

Improver / social player

Team Player

Performance

Question Title

* 13. What is your preferred option when playing?

Individually arranged court time singles

Individually arranged time doubles

Individually arranged time groups

Club social play day

Club social play night

Group coaching sessions

A combination of the above

Question Title

* 14. How important is competitive league tennis versus social tennis to you?

Strongly prefer league

Prefer league

They are equal to me

Prefer social

Strongly prefer social

Other (please specify)

Question Title

* 15. How satisfied are you with the following? (*Except where identified, all questions relate to Pre CoVid-19 restrictions)

	Unsatisifed	Somewhat Satisifed	Satisified	More than Satisfied	Outstanding	N/A
Clubhouse	Clubhouse Unsatisifed	Clubhouse Somewhat Satisifed	Clubhouse Satisified	Clubhouse More than Satisfied	Clubhouse Outstanding	Clubhouse N/A
Changing facilities	Changing facilities Unsatisifed	Changing facilities Somewhat Satisifed	Changing facilities Satisified	Changing facilities More than Satisfied	Changing facilities Outstanding	Changing facilities N/A
Toilets	Toilets Unsatisifed	Toilets Somewhat Satisifed	Toilets Satisified	Toilets More than Satisfied	Toilets Outstanding	Toilets N/A
Cleanliness	Cleanliness Unsatisifed	Cleanliness Somewhat Satisifed	Cleanliness Satisified	Cleanliness More than Satisfied	Cleanliness Outstanding	Cleanliness N/A
Outdoor seating area	Outdoor seating area Unsatisifed	Outdoor seating area Somewhat Satisifed	Outdoor seating area Satisified	Outdoor seating area More than Satisfied	Outdoor seating area Outstanding	Outdoor seating area N/A
Court condition 2020	Court condition 2020 Unsatisifed	Court condition 2020 Somewhat Satisifed	Court condition 2020 Satisified	Court condition 2020 More than Satisfied	Court condition 2020 Outstanding	Court condition 2020 N/A
Court availability (Pre Covid-19 restrictions)	Court availability (Pre Covid-19 restrictions) Unsatisifed	Court availability (Pre Covid-19 restrictions) Somewhat Satisifed	Court availability (Pre Covid-19 restrictions) Satisified	Court availability (Pre Covid-19 restrictions) More than Satisfied	Court availability (Pre Covid-19 restrictions) Outstanding	Court availability (Pre Covid-19 restrictions) N/A
*Court availability (post Covid-19 restrictions)	*Court availability (post Covid-19 restrictions) Unsatisifed	*Court availability (post Covid-19 restrictions) Somewhat Satisifed	*Court availability (post Covid-19 restrictions) Satisified	*Court availability (post Covid-19 restrictions) More than Satisfied	*Court availability (post Covid-19 restrictions) Outstanding	*Court availability (post Covid-19 restrictions) N/A
Junior Coaching / Camps	Junior Coaching / Camps Unsatisifed	Junior Coaching / Camps Somewhat Satisifed	Junior Coaching / Camps Satisified	Junior Coaching / Camps More than Satisfied	Junior Coaching / Camps Outstanding	Junior Coaching / Camps N/A
Adult Beginner Coaching	Adult Beginner Coaching Unsatisifed	Adult Beginner Coaching Somewhat Satisifed	Adult Beginner Coaching Satisified	Adult Beginner Coaching More than Satisfied	Adult Beginner Coaching Outstanding	Adult Beginner Coaching N/A
Adult Improver Coaching	Adult Improver Coaching Unsatisifed	Adult Improver Coaching Somewhat Satisifed	Adult Improver Coaching Satisified	Adult Improver Coaching More than Satisfied	Adult Improver Coaching Outstanding	Adult Improver Coaching N/A
Adult Team Coaching	Adult Team Coaching Unsatisifed	Adult Team Coaching Somewhat Satisifed	Adult Team Coaching Satisified	Adult Team Coaching More than Satisfied	Adult Team Coaching Outstanding	Adult Team Coaching N/A
Cardio Tennis	Cardio Tennis Unsatisifed	Cardio Tennis Somewhat Satisifed	Cardio Tennis Satisified	Cardio Tennis More than Satisfied	Cardio Tennis Outstanding	Cardio Tennis N/A
Social Events	Social Events Unsatisifed	Social Events Somewhat Satisifed	Social Events Satisified	Social Events More than Satisfied	Social Events Outstanding	Social Events N/A
Club Competitions	Club Competitions Unsatisifed	Club Competitions Somewhat Satisifed	Club Competitions Satisified	Club Competitions More than Satisfied	Club Competitions Outstanding	Club Competitions N/A
Communication – Email	Communication – Email Unsatisifed	Communication – Email Somewhat Satisifed	Communication – Email Satisified	Communication – Email More than Satisfied	Communication – Email Outstanding	Communication – Email N/A
Communication - Social Media	Communication - Social Media Unsatisifed	Communication - Social Media Somewhat Satisifed	Communication - Social Media Satisified	Communication - Social Media More than Satisfied	Communication - Social Media Outstanding	Communication - Social Media N/A
Communication – Website	Communication – Website Unsatisifed	Communication – Website Somewhat Satisifed	Communication – Website Satisified	Communication – Website More than Satisfied	Communication – Website Outstanding	Communication – Website N/A
Membership Application Process	Membership Application Process Unsatisifed	Membership Application Process Somewhat Satisifed	Membership Application Process Satisified	Membership Application Process More than Satisfied	Membership Application Process Outstanding	Membership Application Process N/A
Membership Welcome Email	Membership Welcome Email Unsatisifed	Membership Welcome Email Somewhat Satisifed	Membership Welcome Email Satisified	Membership Welcome Email More than Satisfied	Membership Welcome Email Outstanding	Membership Welcome Email N/A
Court Booking System	Court Booking System Unsatisifed	Court Booking System Somewhat Satisifed	Court Booking System Satisified	Court Booking System More than Satisfied	Court Booking System Outstanding	Court Booking System N/A
Overall	Overall Unsatisifed	Overall Somewhat Satisifed	Overall Satisified	Overall More than Satisfied	Overall Outstanding	Overall N/A

Other (please specify)

Question Title

* 16. Would you recommend us to a friend

Yes

Question Title

* 17. What would be your top 3 USPs (Unique Selling Points) when describing the club? Please rank in order of Importance with 1 being the most important 3 being the least

	1	2	3
Rank	Rank 1 menu	Rank 2 menu	Rank 3 menu

Question Title

* 18. Are you currently a member or participate in other club/society or recreational activities (Select as appropriate)

None

Gym / Fitness / Personal Trainer

Swimming Club

Cycling Club

Running Club

Other (please specify)

Question Title

* 19. Have you previously played or heard of the following?

	Heard of	Played	New to me
Real Tennis	Real Tennis Heard of	Real Tennis Played	Real Tennis New to me
Padel Tennis	Padel Tennis Heard of	Padel Tennis Played	Padel Tennis New to me
Pop Tennis	Pop Tennis Heard of	Pop Tennis Played	Pop Tennis New to me
Pickleball	Pickleball Heard of	Pickleball Played	Pickleball New to me

Question Title

* 20. How would you score the club’s response to the current restrictions and resumption of tennis programme so far?

	Unsatisifed	Somewhat Satisifed	Satisifed	More than Satisifed	Outstanding
Communication	Communication Unsatisifed	Communication Somewhat Satisifed	Communication Satisifed	Communication More than Satisifed	Communication Outstanding
Guidelines	Guidelines Unsatisifed	Guidelines Somewhat Satisifed	Guidelines Satisifed	Guidelines More than Satisifed	Guidelines Outstanding
Accessibility	Accessibility Unsatisifed	Accessibility Somewhat Satisifed	Accessibility Satisifed	Accessibility More than Satisifed	Accessibility Outstanding
Cleanliness / sanitisation opportunities	Cleanliness / sanitisation opportunities Unsatisifed	Cleanliness / sanitisation opportunities Somewhat Satisifed	Cleanliness / sanitisation opportunities Satisifed	Cleanliness / sanitisation opportunities More than Satisifed	Cleanliness / sanitisation opportunities Outstanding
Opportunities to play	Opportunities to play Unsatisifed	Opportunities to play Somewhat Satisifed	Opportunities to play Satisifed	Opportunities to play More than Satisifed	Opportunities to play Outstanding
Membership free balls offer	Membership free balls offer Unsatisifed	Membership free balls offer Somewhat Satisifed	Membership free balls offer Satisifed	Membership free balls offer More than Satisifed	Membership free balls offer Outstanding
Satisfaction levels of non-member guests you invite to the club	Satisfaction levels of non-member guests you invite to the club Unsatisifed	Satisfaction levels of non-member guests you invite to the club Somewhat Satisifed	Satisfaction levels of non-member guests you invite to the club Satisifed	Satisfaction levels of non-member guests you invite to the club More than Satisifed	Satisfaction levels of non-member guests you invite to the club Outstanding
Coaches behaviour	Coaches behaviour Unsatisifed	Coaches behaviour Somewhat Satisifed	Coaches behaviour Satisifed	Coaches behaviour More than Satisifed	Coaches behaviour Outstanding
Members behaviour	Members behaviour Unsatisifed	Members behaviour Somewhat Satisifed	Members behaviour Satisifed	Members behaviour More than Satisifed	Members behaviour Outstanding

Other (please specify)

Question Title

* 21. When thinking of Bath Tennis Club as a club of the future what structural aspects of the club would you like to see developed? Please select your 5 most important aspects and rank them 1 to 5, with 1 being most important.

	1	2	3	4	5
Rank	Rank 1 menu	Rank 2 menu	Rank 3 menu	Rank 4 menu	Rank 5 menu

Other (please specify)

Question Title

* 22. When the club considers easing the restrictions further, what will encourage you to feel that the club is operating a safe recreational outdoor space.

	Yes	No	Unsure
More frequent sanitisation of the facility (Currently at the start of the day)	More frequent sanitisation of the facility (Currently at the start of the day) Yes	More frequent sanitisation of the facility (Currently at the start of the day) No	More frequent sanitisation of the facility (Currently at the start of the day) Unsure
More Sanitisation points	More Sanitisation points Yes	More Sanitisation points No	More Sanitisation points Unsure
Restricted access to the clubhouse	Restricted access to the clubhouse Yes	Restricted access to the clubhouse No	Restricted access to the clubhouse Unsure
Designated outdoor social areas (1 for each court in use)	Designated outdoor social areas (1 for each court in use) Yes	Designated outdoor social areas (1 for each court in use) No	Designated outdoor social areas (1 for each court in use) Unsure
Maintaining advanced bookings only	Maintaining advanced bookings only Yes	Maintaining advanced bookings only No	Maintaining advanced bookings only Unsure
Providing a 15-minute buffer between bookings	Providing a 15-minute buffer between bookings Yes	Providing a 15-minute buffer between bookings No	Providing a 15-minute buffer between bookings Unsure
Limiting non-members to certain times of the day / week	Limiting non-members to certain times of the day / week Yes	Limiting non-members to certain times of the day / week No	Limiting non-members to certain times of the day / week Unsure
Monitored & managed club play sessions	Monitored & managed club play sessions Yes	Monitored & managed club play sessions No	Monitored & managed club play sessions Unsure

Other (please specify)

Question Title

* 23. When thinking about the club’s future, please rank the following

The opportunity to play regularly

N/A

The opportunity to socialise

N/A

Club member growth and serving the community better

N/A

The number of tennis courts

N/A

To provide more variety

N/A

Question Title

* 24. Given the following options what would you prefer?

	No thank you	No Opinion	Consider	High Priority	Essential
Keep everything as it is with aesthetic improvement	Keep everything as it is with aesthetic improvement No thank you	Keep everything as it is with aesthetic improvement No Opinion	Keep everything as it is with aesthetic improvement Consider	Keep everything as it is with aesthetic improvement High Priority	Keep everything as it is with aesthetic improvement Essential
Fewer courts more variety (some options below)	Fewer courts more variety (some options below) No thank you	Fewer courts more variety (some options below) No Opinion	Fewer courts more variety (some options below) Consider	Fewer courts more variety (some options below) High Priority	Fewer courts more variety (some options below) Essential
Provide a family play zone	Provide a family play zone No thank you	Provide a family play zone No Opinion	Provide a family play zone Consider	Provide a family play zone High Priority	Provide a family play zone Essential
Provide additional recreational activities	Provide additional recreational activities No thank you	Provide additional recreational activities No Opinion	Provide additional recreational activities Consider	Provide additional recreational activities High Priority	Provide additional recreational activities Essential
Provide an Indoor / Outdoor fitness centre	Provide an Indoor / Outdoor fitness centre No thank you	Provide an Indoor / Outdoor fitness centre No Opinion	Provide an Indoor / Outdoor fitness centre Consider	Provide an Indoor / Outdoor fitness centre High Priority	Provide an Indoor / Outdoor fitness centre Essential
Introduce new variants of tennis padel/pop/pickleball	Introduce new variants of tennis padel/pop/pickleball No thank you	Introduce new variants of tennis padel/pop/pickleball No Opinion	Introduce new variants of tennis padel/pop/pickleball Consider	Introduce new variants of tennis padel/pop/pickleball High Priority	Introduce new variants of tennis padel/pop/pickleball Essential
Facilitate a resident therapist room	Facilitate a resident therapist room No thank you	Facilitate a resident therapist room No Opinion	Facilitate a resident therapist room Consider	Facilitate a resident therapist room High Priority	Facilitate a resident therapist room Essential
Designated parking area	Designated parking area No thank you	Designated parking area No Opinion	Designated parking area Consider	Designated parking area High Priority	Designated parking area Essential
Drop off / Pick up zone	Drop off / Pick up zone No thank you	Drop off / Pick up zone No Opinion	Drop off / Pick up zone Consider	Drop off / Pick up zone High Priority	Drop off / Pick up zone Essential

Other (please specify)

Question Title

* 25. If the club held a future development members consultation session would you likely attend?

Yes

I’ll leave it to the committee to decide

Bath Tennis Club Community Feedback - 2020 & Beyond

2020 Club Survey

Question Title

* 1. What is your gender? (if answering on behalf of a child then please enter child's gender)

Question Title

* 2. What is your association to the club?

Question Title

* 3. What type of membership do you have?

Question Title

* 4. About you - How many years have you played tennis?

Question Title

* 5. About you - How many years have you been a member at Bath Tennis Club?

Question Title

* 6. How did you originally hear about the club?

Question Title

* 7. What was your main reason for joining the club?

Question Title

* 8. Where do you generally go to get club news?

Question Title

* 9. On average, how often did you play tennis this past year?

Question Title

* 10. Is there anything that would encourage you to play more?

Question Title

* 11. What is your preferred surface to play tennis

Question Title

* 12. How would you describe your level of tennis?

Question Title

* 13. What is your preferred option when playing?

Question Title

* 14. How important is competitive league tennis versus social tennis to you?

Question Title

* 15. How satisfied are you with the following? (*Except where identified, all questions relate to Pre CoVid-19 restrictions)

Question Title

* 16. Would you recommend us to a friend

Question Title

* 17. What would be your top 3 USPs (Unique Selling Points) when describing the club? Please rank in order of Importance with 1 being the most important 3 being the least

Question Title

* 18. Are you currently a member or participate in other club/society or recreational activities (Select as appropriate)

Question Title

* 19. Have you previously played or heard of the following?

Question Title

* 20. How would you score the club’s response to the current restrictions and resumption of tennis programme so far?

Question Title

* 21. When thinking of Bath Tennis Club as a club of the future what structural aspects of the club would you like to see developed? Please select your 5 most important aspects and rank them 1 to 5, with 1 being most important.

Question Title

* 22. When the club considers easing the restrictions further, what will encourage you to feel that the club is operating a safe recreational outdoor space.

Question Title

* 23. When thinking about the club’s future, please rank the following

Question Title

* 24. Given the following options what would you prefer?

Question Title

* 25. If the club held a future development members consultation session would you likely attend?

Question Title

* 26. Final comments - Please take a moment to share with us any relevant feedback that we may find beneficial and useful, thank you!